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- Tasks: Deliver top-notch customer service and support our amazing SoulCycle instructors.
- Company: Join the vibrant SoulCycle community focused on health, happiness, and inclusivity.
- Benefits: Flexible part-time hours, a fun work environment, and opportunities for personal growth.
- Why this job: Be part of a team that values positivity, camaraderie, and making a real impact.
- Qualifications: Customer service experience and a can-do attitude are essential.
- Other info: Embrace a dynamic role with potential for career development in a supportive atmosphere.
The predicted salary is between 12 - 15 £ per hour.
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
Roles & Responsibilities
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
Qualifications
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
Studio Crew, Notting Hill employer: SoulCycle Inc.
Contact Detail:
SoulCycle Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Crew, Notting Hill
✨Tip Number 1
Get to know the SoulCycle vibe! Before your interview, dive into their community and culture. Check out their social media, attend a class if you can, and really understand what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch hospitality, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your teamwork spirit! SoulCycle thrives on camaraderie, so be prepared to discuss how you've worked well in teams before. Highlight any experiences where you supported colleagues or contributed to a positive atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a great way to express your appreciation and reiterate your excitement about the opportunity. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Studio Crew, Notting Hill
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a positive experience for our clients and being part of the SoulCycle community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our mission and values, so don’t hold back on showcasing what makes you a great fit!
Be Authentic: We’re all about embracing individuality, so be yourself in your application! Share your unique story and what drives you to join our team. Authenticity goes a long way in making a connection with us.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about making a great first impression. And remember, apply through our website for the best chance!
How to prepare for a job interview at SoulCycle Inc.
✨Know the SoulCycle Vibe
Before your interview, dive into what makes SoulCycle special. Familiarise yourself with their mission and values, especially around community and inclusivity. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their unique culture.
✨Showcase Your Customer Service Skills
Since this role is all about high-level customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about times when you resolved issues or created a memorable experience—this will demonstrate your problem-solving skills and positive attitude.
✨Be Ready to Multi-task
The job requires juggling multiple tasks in a fast-paced environment. During the interview, be prepared to discuss how you manage your time and prioritise tasks. You might even want to share a specific situation where you successfully handled several responsibilities at once.
✨Emphasise Teamwork and Initiative
SoulCycle values teamwork and taking initiative. Share stories that highlight your ability to work well with others and how you’ve taken the lead on projects or tasks without being asked. This will show that you can contribute positively to the studio's atmosphere and support your colleagues.