Area Manager

WHO WE ARE: Soul Foods Group is a leading multinational quick-service restaurant franchisee founded in 1985 operating KFC, Taco Bell, Burger King (Canada) and Starbucks outlets in the UK and Canada. Currently we have over 160 units operating in the UK and around 390 in Canada. We have strong ambition to continue to grow our business in both countries. Our people are our differential, and we pride ourselves on ensuring we are a great place to work, get results the right way, and have fun doing it.

OUR MISSION: To make a difference to people's lives, their opportunities, and their communities through great tasting food and coffee.

OUR VISION: To build a global food and coffee business, rewarding an engaged and diverse workforce with career and life opportunities, connecting with communities through great tasting food and coffee, and making a difference by giving back in abundance.

MORE ABOUT THE ROLE: We are looking for an experienced Area Coach who will lead an Area by implementing and embedding people and operational capability and excellence in every KFC restaurant. The successful candidate should be commercially minded, results orientated and with a passion for people growth and development. We are looking for someone who can hit the ground running so the ideal candidate will already be in an area/multisite operational role. The purpose of the job will be to provide coaching and support to ensure business results, brand standards, sales drivers and growth objectives are met and exceeded. As an Area Coach, you will provide transformational leadership and high-impact coaching for multiple restaurant teams. The Area Coach role will be focused on driving performance across four key metrics – People, Customer, Sales, and Profit. The role requires a high degree of commercial acumen and the ability to think beyond core operational elements, thinking on your feet, being solution orientated. This role is for the M62 Corridor - covering locations including but not limited to Manchester, Huddersfield and Leeds.

YOU WILL DO:

• Thrive on our People Culture
• Establish and lead a mindset and culture of People First, creating a high level of employee engagement at every stage of the employee life cycle (Attraction, Selection, On-boarding, Development, Performance, Retention and Separation).
• Develop a robust talent pipeline establishing ‘Bench’ or ‘Ready Now’ strength for all management positions throughout the district to enable succession planning for core and new business growth.
• Ensure training and development execution and compliance at every level throughout the area, to maximize employee confidence to deliver the best customer experience every visit driving consistent mandatory brand standards.
• Manage the restaurant’s recruitment process, to bring in the best talent who demonstrates our core Soul Foods Group and KFC values.
• Develop talent in your area to identify our future leaders and drive retention, showing our potential candidates that KFC is a great place to work.
• Lead the teams with excellence to drive the right behavioural competencies at RGM and ARGM level.
• Coach and support the store teams to execute consistently against SFG UK and KFC brand standard requirements driving operational capability through robust systems and processes delivering Area Coach success routines.
• Develop, lead, understand the operational requirements for KFC brand – function as our KFC expert for SFG UK ensuring our 100% compliance to brand standards.
• Instil attention for detail, providing coaching and support to restaurant management teams to continually raise the bar on operations standards through the stores.
• Restaurant auditing delivers executional excellence achieving brand standards through compliance to EHO 5* SOTD, Brand Audits, customer satisfaction program, team feedback programs, Financial Audits – all require audit processes.
• Ensure standards comply with all UK regulatory bodies ensuring Health.