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- Tasks: Support sales by managing customer communications and processing orders efficiently.
- Company: Join Soudal, Europe's leading producer of adhesives and foams in a dynamic team.
- Benefits: Competitive salary, bonus, pension contributions, health plan, and free parking.
- Why this job: Be part of a passionate team with opportunities for growth and innovation.
- Qualifications: 3 years experience in a fast-paced environment and excellent communication skills.
- Other info: Enjoy a supportive culture with short communication lines and a no-nonsense mentality.
The predicted salary is between 28800 - 43200 £ per year.
Soudal is Europe's largest independent producer of mastics, adhesives and PU foams for both the professional and private user. With more than 4600 employees, a turnover of 1.47 billion euros and 32 production sites on 5 continents, this 100% Belgian family business has grown into a global player and expert in chemical building specialties.
Based in Tamworth (B77 5PN), Soudal (UK) Ltd is one of the largest subsidiaries within the Soudal Group and currently looking for a Sales Support Officer to join a growing customer service team, reporting to the Customer Service Manager.
Responsibilities- Handle inbound calls in line with set KPI’s
- Manage customer expectations by phone, email and any other appropriate means of communication.
- Excellent attention to detail and accuracy in the processing of orders
- Liaising with all other departments to improve efficiency and minimise issues and costs.
- Manage delivery issues in line with customer expectations
- Make outbound calls to maximise sales opportunities
- Update customer price files
- Maintain customer data within CRM and SAP.
- Manage customer open order books in line with customer expectations.
- Minimum 3 years relevant experience in a fast-paced environment.
- Excellent communication skills both written and verbally.
- Preferably SAP, Microsoft Outlook, CRM Dynamics 365 experience.
- Problem-solving and organisational skills.
- Team player.
- Ability to work under pressure and deadlines
- Exceed customer expectations - go the extra mile.
- Living within commuting distance
- We offer a competitive remuneration package within an international, dynamic environment.
- Competitive salary with bonus
- 10% employer contribution to group pension plan
- Free parking
- Employee Assistance Programme
- Health Plan
Would you like to be part of our passionate team with short communication lines, a no-nonsense mentality and numerous opportunities to grow? Quickly apply for the job of your dreams!
Sales Support Officer in Tamworth employer: Soudal UK
Contact Detail:
Soudal UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Officer in Tamworth
✨Tip Number 1
First things first, research Soudal and their products! Knowing the ins and outs of what they do will help you stand out during interviews. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! Since the Sales Support Officer role involves handling calls and emails, make sure you can articulate your thoughts clearly. Maybe even do a mock interview with a friend to get comfortable with the process.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills! Think of examples from your past work where you’ve gone the extra mile to exceed customer expectations. This will show Soudal that you’re the perfect fit for their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Soudal family. Let’s get you that job!
We think you need these skills to ace Sales Support Officer in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Officer role. Highlight your relevant experience, especially in customer service and any specific software like SAP or CRM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Soudal and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and structure your information logically. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Soudal UK
✨Know Your Stuff
Before the interview, make sure you understand Soudal's products and services. Familiarise yourself with their mastics, adhesives, and PU foams. This will not only show your interest but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Sales Support Officer, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you’ve resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Spirit
Soudal values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you’ve worked effectively in a team, especially in high-pressure situations, to highlight your ability to contribute positively.
