At a Glance
- Tasks: Provide top-notch customer service and support to enhance the customer experience.
- Company: Join Soudal, Europe's leading producer of adhesives and foams.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and health plan.
- Other info: Great career growth opportunities in a global company.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 3 years of experience in a fast-paced environment with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Main Purpose of the Job
To improve the Customer Experience providing excellent proactive customer service and sales support to both internal and external customers.
Key areas of responsibilities and accountability:
- Handle inbound calls in line with set KPI’s
- Manage customer expectations by phone, email and any other appropriate means of communication.
- Excellent attention to detail and accuracy in the processing of orders
- Liaise with all other departments to improve efficiency and minimise issues and costs.
- Manage delivery issues in line with customer expectations
- Make outbound calls to maximise sales opportunities
- Update customer price files
- Maintain customer data within CRM and SAP.
- Manage customer open order books in line with customer expectations.
Profile:
- Minimum 3 years relevant experience in a fast‑paced environment.
- Excellent communication skills, both written and verbal.
- Preferably SAP, Microsoft Outlook, CRM Dynamics 365 experience.
- Problem‑solving and organisational skills.
- Team player.
- Ability to work under pressure and meet deadlines.
- Exceed customer expectations – go the extra mile.
- Living within commuting distance.
We offer:
- Competitive salary with bonus
- 10% employer contribution to group pension plan
- Free parking
- Employee Assistance Programme
- Health Plan
Company:
Soudal is Europe's largest independent producer of mastics, adhesives and PU foams for both professional and private users. With more than 4,600 employees, a turnover of €1.51 billion and 34 production sites on five continents, this 100% Belgian family business, founded by Vic Swerts, has grown into a global player and expert in chemical building specialties. Situated in Tamworth (B77 5PN), Soudal (UK) Ltd is one of the largest subsidiaries within the Soudal Group and is seeking a Sales Support Officer to join a growing customer service team, reporting to the Customer Service Manager.
Sales Support Officer in Tamworth employer: Soudal Group
Soudal (UK) Ltd is an exceptional employer, offering a dynamic work environment in Tamworth where employees are valued and encouraged to excel. With competitive salaries, a generous pension plan, and comprehensive health benefits, the company prioritises employee well-being and growth. Join a supportive team that fosters collaboration and innovation, ensuring you have the tools and opportunities to thrive in your career while contributing to a leading global player in the chemical building specialties sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Officer in Tamworth
✨Tip Number 1
Get to know the company inside out! Research Soudal's products and values so you can show off your knowledge during interviews. This will help us see how you can fit into our team and contribute to improving customer experience.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident and articulate when it comes to managing customer expectations.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you’ve gone the extra mile to resolve issues. We love candidates who can demonstrate their ability to handle challenges under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Sales Support Officer in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in customer service and sales support. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Support Officer role. Share specific examples of how you've exceeded customer expectations in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional, while still letting your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Soudal Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer inquiries in the past, especially in a fast-paced environment. Think of specific examples where you exceeded customer expectations or resolved issues effectively.
✨Familiarise Yourself with SAP and CRM Systems
Since experience with SAP and CRM Dynamics 365 is preferred, make sure you understand the basics of these systems. If you have prior experience, be prepared to share how you used these tools to manage customer data and improve efficiency.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you faced challenges in customer service and how you overcame them. This will highlight your organisational skills and ability to work under pressure, which are crucial for this role.
✨Show Enthusiasm for the Company
Research Soudal and its products so you can express genuine interest during the interview. Mention how their commitment to quality aligns with your own values and how you can contribute to improving the customer experience as a Sales Support Officer.
