At a Glance
- Tasks: Lead teams to deliver innovative mobile solutions and drive customer success.
- Company: Join SOTI, a leader in mobile and IoT management solutions.
- Benefits: Enjoy a hybrid work environment, competitive salary, and endless growth opportunities.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real impact with cutting-edge technology and visionary projects.
- Qualifications: 10+ years in professional services with strong leadership experience.
The predicted salary is between 66150 - 80850 £ per year.
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Location: Solihull, West Midlands (Hybrid)
Who We Are
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.
What We’re Looking For
We are looking for a Senior Manager, Professional Services with a proven record of delivering measurable impact across previous roles. You are deeply curious, quick to learn new technologies, and driven to solve problems others find difficult. In this role you will work with leading edge technologies and take on complex, high value projects that deliver innovative mobile device solutions to enterprise clients worldwide. You will help shape how we deliver, contribute new ideas, and influence direction. In return, SOTI offers meaningful professional growth and a clear path for career advancement.
What’s in it for you?
- The People: Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
- The Growth: Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
- The Technology: You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
Senior Manager, Professional Services
Lead the Enterprise Services and Professional Services business EMEA. Manage 4 teams of Professional Services, Enterprise Services (TAM) and delivery organization, with accountability for service delivery, customer outcomes, and the commercial performance of both functions.
Business and commercial leadership
- Own the commercial performance of the regional PS business, including PS revenue and bookings targets, delivery margin, and resource utilization.
- Own the commercial outcomes of the regional Enterprise Services function, including retention, renewal rate, and expansion influenced through proactive account engagement.
- Forecast demand, plan capacity, and manage staffing to meet delivery commitments while protecting margin and utilization targets.
- Partner with Sales on scoping, pre-sales support, and SOW definition so engagements are accurately scoped, priced, and deliverable.
People and team leadership
- Lead and develop 4 teams of Professional Services, regional delivery organization, aligning the team behind shared objectives, priorities, and outcomes.
- Own hiring, performance management, calibration, coaching, and career development across the teams.
- Plan team capacity and build succession depth to support regional growth.
Service delivery and governance
- Oversee delivery of implementations, migrations, and upgrades to SOTI software, ensuring work is delivered to scope, on time, and to the highest standards of quality and customer service.
- Govern the configuration and deployment of SOTI ONE products against project deliverables, setting standards for configuration, testing, and troubleshooting carried out by the delivery team during billable engagements.
- Own delivery standards, project governance, and escalation management for the region, acting as the senior point of escalation for at-risk engagements and key regional accounts.
- Drive continuous improvement of the delivery model, methodology, and tooling to improve quality, predictability, and efficiency.
Enterprise Services and customer success
- Direct the regional Enterprise Services function, ensuring TAMs deliver proactive, high-value service that drives adoption, retention, and expansion.
- Support the development and execution of enterprise support strategies aligned to customers' strategic plans.
Customer and stakeholder relationships
- Build and maintain trusted relationships with senior customer stakeholders and strategic partners or vendors, ensuring the appropriate design, configuration, support, and optimization of SOTI solutions.
Cross-functional and product
- Partner with Sales, Sales Engineering, Legal, Finance, and Product to align on commercial, contractual, and delivery matters.
- Provide structured feedback to the SOTI product and development teams to inform fixes, enhancements, and roadmap priorities, drawn from field and delivery insight.
Technical leadership and compliance
- Provide technical leadership and guidance to managers and senior delivery resources in the planning and design of solutions and delivery improvements, setting technical direction rather than performing implementation directly.
- Ensure Enterprise Services and Professional Services delivery adheres to SOTI and customer security, compliance, and data handling requirements across all engagements.
Qualifications and experience
- 10+ years in professional services, technical services, or enterprise software delivery, with at least 4 years in a people leadership role.
- Proven experience managing managers, not only individual contributors. Demonstrated ability to lead a multi-layer organization across a distributed or regional footprint.
- Track record owning commercial performance for a Services org P&L or equivalent, including revenue, bookings, margin, and utilization accountability.
- Experience leading enterprise software implementations, migrations, or managed services at scale, ideally in an MDM, EMM, or enterprise mobility context.
- Demonstrated success partnering with Sales on scoping, pre-sales, and SOW definition for services engagements.
- Bachelor's degree in a relevant field, or equivalent professional experience.
Other requirements
- Willingness to travel regionally, and occasionally internationally, as engagements and team needs required.
- Additional regional languages are an asset.
About SOTI
SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation.
At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market.
We offer careers with #EndlessPossibilities. If you want to bring your ideas to life, apply at SOTI today.
Senior Manager, Professional Services (EMEA) in Solihull employer: SOTI
SOTI is an exceptional employer that prioritises personal growth and innovation, offering employees the chance to work with cutting-edge technologies in a dynamic and collaborative environment. With a strong emphasis on fostering meaningful relationships and professional development, SOTI provides a unique opportunity for Senior Account Managers in the healthcare sector to make a significant impact while enjoying a supportive and fun company culture. Join us to be part of a global team that values your contributions and encourages you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Professional Services (EMEA) in Solihull
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager, Professional Services (EMEA) at SOTI!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SOTI or be willing to refer you for that Senior Manager, Professional Services (EMEA) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SOTI who’s on the lookout for their next Senior Manager, Professional Services (EMEA) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager, Professional Services (EMEA) role at SOTI!
We think you need these skills to ace Senior Manager, Professional Services (EMEA) in Solihull
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SOTI. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SOTI
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SOTI. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
