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- Tasks: Manage client queries and ensure smooth post-sale communication.
- Company: Join Sotheby’s, the world’s premier destination for art and luxury.
- Benefits: Gain valuable experience in a prestigious environment with a focus on client service.
- Why this job: Be part of a dynamic team and enhance your skills in a global marketplace.
- Qualifications: Strong communication skills and a calm demeanour under pressure.
- Other info: Opportunity to work with art and luxury in a collaborative setting.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Temporary Post Sale Experience Coordinator role at Sotheby’s.
About Sotheby’s: Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy‑now channels including selling collections, private sales, e‑commerce and retail. Our trusted global marketplace is supported by an industry‑leading technology platform and a network of specialists spanning 40 countries and 70 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE: This is a 12‑month temporary role. Responsible for timely and accurate Post‑Sale Experience task processing, and the provision of high‑quality client service predominately via email and telephone.
RESPONSIBILITIES:
- Manage and resolve client queries, complaints and special requests with professionalism and efficiency.
- Coordinate with Post‑Sale Shipping and internal departments to ensure smooth post‑sale communication and alignment.
- Support Post‑Sale Shipping by assisting with day‑to‑day activities within the team.
- Triagate Freshdesk tickets and client phone calls where appropriate.
- Ensure Freshdesk tickets are replied to in accordance with all Sotheby’s SLA’s.
- Report on available shipping quotes and issue them to clients in a timely manner.
- Process VAT refunds and resale certificates.
- Document management.
- Generate payment links where required.
- Assist in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.
- Review the daily ship list to ensure that all property is available for collection the following day.
- Ensure all calls are answered in a timely manner.
- Work in collaboration with Post‑Sale Shipping, Client Accounts Receivable Managers and Financial Team.
Ideal Experience & Competencies:
- Calm demeanour, especially under pressure.
- Well presented with a friendly, enthusiastic and welcoming disposition.
- Exceptional oral and written communication skills.
- Exceptional client service skills. A second European language is desirable.
- Good numeracy skills.
- Logical and practical thinking, with excellent resourcefulness and problem‑solving skills.
- Highest standard of confidentiality, discretion and work ethic.
- Ability to work both independently and to partner with colleagues.
- Strong organisational skills and follow‑through.
- Prior experience with SAP is preferable.
Temporary Post Sale Experience Coordinator employer: Sotheby's
Contact Detail:
Sotheby's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Post Sale Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the art and luxury sectors, especially those connected to Sotheby’s. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Sotheby’s history and values. Show us you’re passionate about art and culture, and how you can contribute to our mission of inclusivity and collaboration.
✨Tip Number 3
Practice your communication skills! Since this role involves client interaction, being articulate and friendly is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sotheby’s team.
We think you need these skills to ace Temporary Post Sale Experience Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Post Sale Experience Coordinator role. Highlight your relevant experience in client service and communication, as these are key for us at Sotheby’s.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and problem-solving abilities. We love candidates who can think logically and handle pressure with a calm demeanour, so let that shine through!
Be Professional Yet Friendly: Since this role involves a lot of client interaction, it’s important to convey a friendly and enthusiastic tone in your written application. We want to see your personality come through while maintaining professionalism.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Sotheby's
✨Know Your Art and Luxury
Familiarise yourself with Sotheby’s history and their role in the art and luxury market. Understanding their auctions, private sales, and e-commerce channels will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Client Service Skills
Prepare examples of how you've handled client queries or complaints in the past. Highlight your calm demeanour and problem-solving skills, as these are crucial for the Post Sale Experience Coordinator role.
✨Practice Communication
Since this role involves a lot of email and phone communication, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to boost your confidence.
✨Be Organised and Resourceful
Demonstrate your organisational skills by discussing how you manage tasks and priorities. Mention any experience with tools like SAP or ticketing systems, as this will show you're ready to hit the ground running.
