Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client queries and ensure smooth post-sale communication.
- Company: Join Sotheby’s, the world’s leading destination for art and luxury.
- Benefits: Gain valuable experience in a prestigious environment with a focus on inclusivity.
- Why this job: Be part of a dynamic team that values art and culture while enhancing client experiences.
- Qualifications: Strong communication skills and a calm demeanour under pressure are essential.
- Other info: Opportunity to work in a collaborative setting with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Temporary Post Sale Experience CoordinatorJoin to apply for the Temporary Post Sale Experience Coordinator role参加 at Sotheby\’s
Posted 1 day ago
About Sotheby\’sEstablished in 1744, Sotheby\’s is the world\’s premier destination for art and luxury. Sotheby\’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy‐now channels including SELLING COLLECTIONS, private sales, e‐commerce and retail. Our trusted global marketplace is supported by an industry‐leading technology platform and a network of specialists spanning 40 countries and 70 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby\’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLEThis is a 12‐month temporary role. Responsible for timely and accurate Post‐Sale Experience task processing, and the provision of high‐quality client service predominately via email and telephone.
RESPONSIBILITIES defamatory
Manage atribuamo and resolve client queries, complaints and special requests with professionalism and efficiency.
Coordinate with Post‐Sale Shipping and internal departments to ensure smooth post‐sale communication and alignment.
Support Post‐Sale Shipping by assisting with day‐to‐day activities within the team.
Triagate Freshdesk tickets and client phone calls where appropriate.
Ensure Freshdesk tickets are replied to in accordance with all Sotheby\’s SLA\’s.
Report on available shipping quotes and issue them to clients in a timely manner.
Process VAT refunds and resale certificates.
Document management.
Generate payment links where required.
Assist in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.
Review the daily ship list to ensure that all property is available for collection the following day.
Ensure all calls are answered in a timely manner.
Work in collaboration with Post‐Sale Shipping, Client Accounts Receivable Managers and Financial Team.
Ideal Experience & Competencies
Calm demeanour, especially under pressure.
Well presented with a friendly, enthusiastic and welcoming disposition.
Exceptional oral and written communication skills.
Exceptional client service skills.A second European language is desirable.Good numeracy skills.
Logical and practical thinking, with excellent resourcefulness and problem‐solving skills.
Highest standard of confidentiality, discretion and work ethic.
Ability to work both independently and to partner with colleagues.
Strong organisational skills and follow‐through.
Prior experience with SAP is preferable.
To view our Candidate Privacy Notice for the US, please click here .
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here .
Seniority LevelEntry level
Employment TypeTemporary
Job FunctionSales and Business Development
IndustriesArtists and Writers, Retail Luxury Goods and Jewelry, and Beverage Manufacturing
Referrals increase your chances of interviewing at Sotheby\’s by 2×
Get notified about new Sales Coordinator jobs in London, England, United Kingdom .
#J-18808-Ljbffr
Temporary Post Sale Experience Coordinator employer: Sotheby's
Contact Detail:
Sotheby's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Post Sale Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sotheby’s and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! Since this role involves client interaction, being articulate and confident is key. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Sotheby’s.
We think you need these skills to ace Temporary Post Sale Experience Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Post Sale Experience Coordinator role. Highlight your relevant experience and skills that match the job description, especially your client service skills and communication abilities.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your exceptional written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Be Professional Yet Friendly: We love a friendly vibe! While maintaining professionalism, let your personality shine through in your application. Show us that you can be both approachable and efficient when dealing with client queries.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sotheby's
✨Know Your Stuff
Before the interview, make sure you understand Sotheby’s and its role in the art and luxury market. Familiarise yourself with their services, especially around post-sale experiences. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your exceptional oral and written communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully resolved client queries or complaints.
✨Stay Calm Under Pressure
The job requires a calm demeanour, especially when dealing with client issues. During the interview, try to remain composed, even if faced with challenging questions. Share past experiences where you managed stressful situations effectively to highlight your ability to handle pressure.
✨Be Organised and Resourceful
Demonstrate your strong organisational skills by discussing how you prioritise tasks and manage your time. You might want to prepare a few examples of how you've used logical thinking and resourcefulness to solve problems in previous roles, as this aligns well with what Sotheby’s is looking for.
