At a Glance
- Tasks: Support global process improvements and translate data into actionable insights.
- Company: Join Sotheby's, a prestigious art and luxury auction house with a rich history.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to innovate and collaborate across global teams.
- Why this job: Make a real impact in the art world while enhancing seller experiences.
- Qualifications: 2-4 years in operations or consulting, strong analytical skills, and a self-starter attitude.
The predicted salary is between 35000 - 45000 £ per year.
About Sotheby's Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
The Operations Analyst will act as a force multiplier for Seller Operations, supporting global process improvements, contributing to cross-functional initiatives, and translating data into action. This role goes beyond reporting. It is designed for an operator who can diagnose issues, structure solutions, and execute change within a complex, global environment. The Analyst will partner closely with Seller Experience leadership (AVPs and Managers) across EMEA and globally, as well as Client Experience, Finance, Compliance, and Technology teams, to identify priorities, support initiatives, and help drive adoption of new ways of working. This is a newly created role designed to build execution capability within Seller Experience, focused on improving workflows, accelerating inventory turnover, and reducing operational friction across regions. The individual will be expected to own key workstreams from diagnosis through implementation, delivering measurable outcomes.
RESPONSIBILITIES
- Process Improvement & Operational Execution
- Support multiple concurrent initiatives to simplify seller workflows and reduce cycle times
- Proactively identify friction points across the end-to-end seller journey and contribute to scalable solutions
- Support efforts to reduce aged inventory by analyzing pipeline bottlenecks and ownership gaps
- Execute targeted actions on high-impact inventory segments
- Contribute to standardizing processes across regions to improve consistency, quality, and speed
- Support improvement of intake-to-catalog and pre-sale readiness timelines
- Support alignment across regions with differing processes, systems, and operating models
- Data, Insights & Reporting
- Own and maintain dashboards tracking core Seller Experience KPIs
- Translate data into actionable insights that inform prioritization and decision-making
- Conduct deep dives to diagnose root causes of delays and performance gaps
- Define success metrics for initiatives and track progress against outcomes
- Improve visibility into inventory pipelines and operational performance across regions
- Project Delivery, Change & Automation
- Support delivery of initiatives and own key workstreams from concept through implementation
- Build and manage structured project plans with clear milestones and accountability
- Support rollout of new processes, tools, and ways of working across regions
- Drive adoption through clear communication, stakeholder alignment, and feedback loops
- Identify and deliver practical automation and AI-enabled workflow improvements in partnership with Product & Technology
- Reduce manual work and improve scalability through process design, tooling, and reporting
- Communication & Stakeholder Management
- Support alignment across stakeholders through clear, structured communication
- Translate complex analysis into simple, actionable narratives
- Develop materials that support decision-making and track progress against key initiatives
- Communicate changes effectively to support adoption across regions
Ideal Experience & Competencies
- 2–4 years of experience in operations, consulting, or similar execution-focused roles
- Experience working in a fast-paced, global, or cross-functional environment strongly preferred
- Demonstrated ability to take ownership of projects or workstreams and deliver against defined outcomes
- Self-starter with a strong ownership mindset and bias for action
- Structured thinker with strong problem-solving capability
- Comfortable managing multiple priorities in a fast-paced environment
- Effective communicator across functions and levels
- Experience contributing to process improvement, redesign, or operational initiatives
- Data-driven mindset with ability to translate analysis into action
- Strong analytical capability; advanced Excel required
- Experience building dashboards and working with operational data
- Exposure to automation tools, workflow optimization, or AI-enabled processes preferred
Operations Analyst, Seller Experience employer: Sotheby's
Sotheby’s is an exceptional employer, offering a dynamic work environment at its new global headquarters in the iconic Breuer building on Madison Avenue, New York City. With a strong focus on employee growth and development, Sotheby’s fosters a collaborative culture that encourages innovation and process improvement, providing opportunities for meaningful contributions to the art and luxury market. Employees benefit from a diverse range of projects, access to industry experts, and a commitment to inclusivity, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst, Seller Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sotheby’s on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into Sotheby’s operations and recent projects. We should be ready to discuss how we can improve seller workflows and tackle those pesky bottlenecks they face.
✨Tip Number 3
Show off our analytical skills! Bring examples of how we've used data to drive decisions in past roles. This will demonstrate that we can translate insights into action, just like they need for the Operations Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Sotheby’s team.
We think you need these skills to ace Operations Analyst, Seller Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Analyst role. Highlight relevant experience in operations, consulting, or any execution-focused roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving seller workflows and how you can contribute to our global initiatives. Keep it concise but impactful!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your analytical capabilities. Mention any experience with Excel, dashboards, or data-driven decision-making. We love numbers that tell a story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sotheby's
✨Know Your Numbers
As an Operations Analyst, you'll be dealing with data and KPIs. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples where you translated complex data into actionable insights.
✨Understand the Seller Journey
Familiarise yourself with the seller experience at Sotheby’s. Think about potential friction points in the seller journey and come prepared with ideas on how to improve workflows. Showing that you understand their processes will set you apart.
✨Showcase Your Problem-Solving Skills
This role requires a structured thinker who can diagnose issues and implement solutions. Be ready to share specific examples of challenges you've faced in previous roles and how you approached solving them. Highlight your ownership mindset!
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex concepts in simple terms. During the interview, focus on how you can align stakeholders and drive adoption of new processes. Clear communication can make or break project success!
