At a Glance
- Tasks: Support global process improvements and translate data into actionable insights.
- Company: Join Sotheby’s, a leader in art and luxury auctions since 1744.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Be part of a team that values innovation and collaboration across regions.
- Why this job: Make a real impact on seller operations in a dynamic, global setting.
- Qualifications: 2-4 years in operations or consulting; strong analytical and communication skills required.
The predicted salary is between 35000 - 45000 € per year.
ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception.
THE ROLE The Operations Analyst will act as a force multiplier for Seller Operations, supporting global process improvements, contributing to cross-functional initiatives, and translating data into action. This role goes beyond reporting. It is designed for an operator who can diagnose issues, structure solutions, and execute change within a complex, global environment. The Analyst will partner closely with Seller Experience leadership (AVPs and Managers) across EMEA and globally, as well as Client Experience, Finance, Compliance, and Technology teams, to identify priorities, support initiatives, and help drive adoption of new ways of working. This is a newly created role designed to build execution capability within Seller Experience, focused on improving workflows, accelerating inventory turnover, and reducing operational friction across regions. The individual will be expected to own key workstreams from diagnosis through implementation, delivering measurable outcomes.
RESPONSIBILITIES
- Process Improvement & Operational Execution
- Support multiple concurrent initiatives to simplify seller workflows and reduce cycle times
- Proactively identify friction points across the end-to-end seller journey and contribute to scalable solutions
- Support efforts to reduce aged inventory by analyzing pipeline bottlenecks and ownership gaps
- Execute targeted actions on high-impact inventory segments
- Contribute to standardizing processes across regions to improve consistency, quality, and speed
- Support improvement of intake-to-catalog and pre-sale readiness timelines
- Support alignment across regions with differing processes, systems, and operating models
- Data, Insights & Reporting
- Own and maintain dashboards tracking core Seller Experience KPIs
- Translate data into actionable insights that inform prioritization and decision-making
- Conduct deep dives to diagnose root causes of delays and performance gaps
- Define success metrics for initiatives and track progress against outcomes
- Improve visibility into inventory pipelines and operational performance across regions
- Project Delivery, Change & Automation
- Support delivery of initiatives and own key workstreams from concept through implementation
- Build and manage structured project plans with clear milestones and accountability
- Support rollout of new processes, tools, and ways of working across regions
- Drive adoption through clear communication, stakeholder alignment, and feedback loops
- Identify and deliver practical automation and AI-enabled workflow improvements in partnership with Product & Technology
- Reduce manual work and improve scalability through process design, tooling, and reporting
- Communication & Stakeholder Management
- Support alignment across stakeholders through clear, structured communication
- Translate complex analysis into simple, actionable narratives
- Develop materials that support decision-making and track progress against key initiatives
- Communicate changes effectively to support adoption across regions
IDEAL EXPERIENCE & COMPETENCIES
- 2–4 years of experience in operations, consulting, or similar execution-focused roles
- Experience working in a fast-paced, global, or cross-functional environment strongly preferred
- Demonstrated ability to take ownership of projects or workstreams and deliver against defined outcomes
- Self-starter with a strong ownership mindset and bias for action
- Structured thinker with strong problem-solving capability
- Comfortable managing multiple priorities in a fast-paced environment
- Effective communicator across functions and levels
- Experience contributing to process improvement, redesign, or operational initiatives
- Data-driven mindset with ability to translate analysis into action
- Strong analytical capability; advanced Excel required
- Experience building dashboards and working with operational data
- Exposure to automation tools, workflow optimization, or AI-enabled processes preferred
Operations Analyst, Seller Experience in London employer: Sotheby's
Sotheby’s is an exceptional employer, offering a dynamic work environment at its new global headquarters in the iconic Breuer building on Madison Avenue, New York City. With a strong focus on employee growth and development, Sotheby’s fosters a collaborative culture that encourages innovation and process improvement, providing opportunities for team members to make a meaningful impact in the art and luxury market. Employees benefit from a diverse range of projects, access to industry experts, and a commitment to inclusivity, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst, Seller Experience in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sotheby’s on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the role of Operations Analyst. Brush up on your data analysis skills and think of examples where you've improved processes. We want to show how we can make an impact!
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or use online platforms. The more we rehearse, the more confident we'll feel when it’s our turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Operations Analyst, Seller Experience in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Analyst role. Highlight your experience in process improvement and data analysis, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can diagnose problems and come up with structured solutions, so don’t hold back on sharing your success stories!
Be Data-Driven:Since this role involves translating data into actionable insights, make sure to mention any experience you have with data analysis or dashboard creation. We’re keen to see how you’ve used data to drive decisions in the past.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sotheby's
✨Know Your Numbers
As an Operations Analyst, you'll be dealing with data and KPIs. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of dashboards or reports you've created that led to actionable insights.
✨Understand the Seller Journey
Familiarise yourself with the end-to-end seller journey at Sotheby’s. Think about potential friction points and how you would address them. This shows that you’re proactive and can think critically about process improvements.
✨Project Management Skills
Be prepared to talk about your experience managing projects or workstreams. Highlight specific instances where you’ve taken ownership and delivered results. Use structured examples to demonstrate your ability to manage multiple priorities effectively.
✨Communicate Clearly
Strong communication is key in this role. Practice explaining complex ideas simply and clearly. You might be asked to present a case study or a past project, so ensure you can articulate your thought process and the impact of your work.
