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- Tasks: Support network infrastructure and provide technical assistance for auctions and global voice platforms.
- Company: Join Sotheby's, the world's leading destination for art and luxury since 1744.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Flexible hours during auction periods and travel to EMEA offices.
- Why this job: Be part of a dynamic team enhancing connectivity in the art world.
- Qualifications: Experience with Cisco Meraki and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT SOTHEBY'S Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE Working alongside the lead Network Engineer and 2nd/3rd Line End User Services, you will be focused upon supporting the EMEA region for network infrastructure including WAN & LAN, Auction support and our global voice platform including our contact centre software.
RESPONSIBILITIES
- Telecommunications
- Programming of the 8x8 hosted VoIP system
- Programming of our 8x8 contact center platform
- Managing individual user and departmental moves, adds and changes within the Global estate
- Record faults in the fault log.
- Set up sale room phones on auction days
- Working with 3rd party suppliers (vendors / mechanical and electrical services engineers)
- Providing 2nd line network support, configuration and implementation/installations
- Supporting the day-to-day administration and support of appropriate network management tools and regular reporting of network performance
- Assisting with the planning and implementation of patch management.
- Supporting day-to-day configuration management of the various network infrastructure components e.g. routers, switches and firewalls, taking steps to ensure secure configurations.
- Supporting the monitoring of and administration of network security
- Travel to Sotheby's EMEA regional offices to assist with hardware upgrades and local & project support when required.
- Provide on and off-site auction sale set-up and support for all regional sales
- Update Freshservice as calls are progressed, and take responsibility for calls to closure, including liaison with appropriate IT colleagues and users
IDEAL EXPERIENCE & COMPETENCIES
- Experience deploying and configuring Cisco Meraki network appliance
- Bachelor's degree in computer science, business or related area
- Requires knowledge of Cisco routers and switches
- Experienced in Cisco Meraki Network Switch setup and configuration would be higher consideration
- Strong problem-solving skills required for technical issue resolution
- Organized and structured work habits
- Strong personal time management to coordinate several tasks simultaneously
- Understanding of basic network protocols in particular and network architecture in general, sufficient to support and troubleshoot connectivity issues and to maintain the office network via WI-FI/cabling/hubs and switches
- Understanding of mobile devices and platform (iPhones, iPads, Android, IOS etc.) in order to assist troubleshooting them within our corporate environment
- Working knowledge of a helpdesk call logging system, sufficient to allow consistent input of all calls dealt with and analysis of such calls
- Use effective problem-solving techniques, to support and restore normal service due to any production problems and to minimize the impact to the department or business
- Maintain proficiency in information technology and tools to enhance productivity and quality of service provision
- Strong communication skills, tactful, enthusiastic, confident, able to work independently as well as part of a team, and with a flexible approach to meeting changing business requirements
- Flexibility to work extended hours, including evenings and weekends during sale and deadline period
Network Engineer in London employer: Sotheby's
Contact Detail:
Sotheby's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer in London
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to network engineering. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through projects or a portfolio. If you’ve worked on any relevant network configurations or troubleshooting tasks, make sure to highlight these experiences. We love seeing practical examples of your expertise!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for joining Sotheby’s and being part of our innovative team.
We think you need these skills to ace Network Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight relevant experience with Cisco Meraki and any specific projects you've worked on that relate to network infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Sotheby’s and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved technical issues. We value strong problem-solving skills, so share those stories that demonstrate your ability to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Sotheby’s!
How to prepare for a job interview at Sotheby's
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco routers and switches, as well as the Cisco Meraki network appliance. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them, especially in a network support context. This will demonstrate your ability to think on your feet.
✨Understand the Business Context
Familiarise yourself with Sotheby’s operations and how network infrastructure supports their auction processes. Showing that you understand the business will help you stand out as a candidate who can contribute to their goals.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Strong communication skills are essential for this role, so be prepared to explain complex ideas in a way that's easy to understand.