At a Glance
- Tasks: Support global process improvements and translate data into actionable insights.
- Company: Join Sotheby’s, a prestigious art and luxury auction house with a rich history.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a fast-paced environment.
- Why this job: Make a real impact in the art world while enhancing seller experiences globally.
- Qualifications: 2-4 years in operations or consulting, strong analytical skills, and a self-starter attitude.
The predicted salary is between 40000 - 50000 £ per year.
About Sotheby's Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
The Operations Analyst will act as a force multiplier for Seller Operations, supporting global process improvements, contributing to cross-functional initiatives, and translating data into action. This role goes beyond reporting. It is designed for an operator who can diagnose issues, structure solutions, and execute change within a complex, global environment. The Analyst will partner closely with Seller Experience leadership (AVPs and Managers) across EMEA and globally, as well as Client Experience, Finance, Compliance, and Technology teams, to identify priorities, support initiatives, and help drive adoption of new ways of working. This is a newly created role designed to build execution capability within Seller Experience, focused on improving workflows, accelerating inventory turnover, and reducing operational friction across regions. The individual will be expected to own key workstreams from diagnosis through implementation, delivering measurable outcomes.
RESPONSIBILITIES
- Process Improvement & Operational Execution
- Support multiple concurrent initiatives to simplify seller workflows and reduce cycle times
- Proactively identify friction points across the end-to-end seller journey and contribute to scalable solutions
- Support efforts to reduce aged inventory by analyzing pipeline bottlenecks and ownership gaps
- Execute targeted actions on high-impact inventory segments
- Contribute to standardizing processes across regions to improve consistency, quality, and speed
- Support improvement of intake-to-catalog and pre-sale readiness timelines
- Support alignment across regions with differing processes, systems, and operating models
- Data, Insights & Reporting
- Own and maintain dashboards tracking core Seller Experience KPIs
- Translate data into actionable insights that inform prioritization and decision-making
- Conduct deep dives to diagnose root causes of delays and performance gaps
- Define success metrics for initiatives and track progress against outcomes
- Improve visibility into inventory pipelines and operational performance across regions
- Project Delivery, Change & Automation
- Support delivery of initiatives and own key workstreams from concept through implementation
- Build and manage structured project plans with clear milestones and accountability
- Support rollout of new processes, tools, and ways of working across regions
- Drive adoption through clear communication, stakeholder alignment, and feedback loops
- Identify and deliver practical automation and AI-enabled workflow improvements in partnership with Product & Technology
- Reduce manual work and improve scalability through process design, tooling, and reporting
- Communication & Stakeholder Management
- Support alignment across stakeholders through clear, structured communication
- Translate complex analysis into simple, actionable narratives
- Develop materials that support decision-making and track progress against key initiatives
- Communicate changes effectively to support adoption across regions
Ideal Experience & Competencies
- 2–4 years of experience in operations, consulting, or similar execution-focused roles
- Experience working in a fast-paced, global, or cross-functional environment strongly preferred
- Demonstrated ability to take ownership of projects or workstreams and deliver against defined outcomes
- Self-starter with a strong ownership mindset and bias for action
- Structured thinker with strong problem-solving capability
- Comfortable managing multiple priorities in a fast-paced environment
- Effective communicator across functions and levels
- Experience contributing to process improvement, redesign, or operational initiatives
- Data-driven mindset with ability to translate analysis into action
- Strong analytical capability; advanced Excel required
- Experience building dashboards and working with operational data
- Exposure to automation tools, workflow optimization, or AI-enabled processes preferred
Global Seller Experience Operations Analyst employer: Sotheby's
Sotheby's is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging innovation and collaboration among its global team. Located in the iconic Breuer building at 945 Madison Avenue, New York City, employees benefit from a vibrant environment that promotes professional growth through diverse opportunities in the art and luxury sectors. With a commitment to process improvement and operational excellence, Sotheby's empowers its staff to make meaningful contributions while enjoying competitive benefits and a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Global Seller Experience Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Sotheby’s. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company culture and values. Understand what makes Sotheby’s tick and be ready to share how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role is all about diagnosing issues and executing change, think of examples from your past where you’ve tackled challenges head-on. Be ready to share these stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Sotheby’s team. Let’s get you that dream job!
We think you need these skills to ace Global Seller Experience Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Seller Experience Operations Analyst role. Highlight your relevant experience in operations and data analysis, and show us how you can contribute to improving seller workflows.
Showcase Your Problem-Solving Skills:We want to see how you tackle challenges! Use specific examples from your past experiences where you've identified issues and implemented solutions. This will demonstrate your structured thinking and ownership mindset.
Be Data-Driven:Since this role involves translating data into actionable insights, make sure to highlight your analytical skills. Share any experience you have with building dashboards or working with operational data to show us your data-driven mindset.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sotheby's
✨Know Your Art and Luxury Market
Familiarise yourself with Sotheby’s selling categories, from Contemporary Art to collectible cars. Understanding the nuances of these markets will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of dashboards or reports you've created, and be ready to explain how you translated complex data into actionable insights.
✨Demonstrate Process Improvement Experience
Think of specific instances where you've identified friction points in workflows and implemented solutions. Be ready to share these stories, focusing on the impact your actions had on efficiency and outcomes.
✨Communicate Clearly and Effectively
Practice articulating your thoughts in a structured manner. Since this role involves stakeholder management, being able to convey complex ideas simply will be key. Consider preparing a brief presentation on a relevant topic to showcase your communication skills.
