Post-Sale Shipping Coordinator London

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE
Provide integrated expertise and exceptional service for both clients and members of staff for all logistics-related activities to ensure the timely and cost-effective delivery of property in compliance with all associated laws and regulations. Liaise with vendors to procure and coordinate logistics services to enable the movement of fine art and rarities to and from Sotheby’s, both domestically and internationally.
RESPONSIBILITIES
Arrange shipping and associated logistics requirements for all property.
Work closely with the Pre Sale and Post Sale colleagues to deliver an integrated, consistent and exceptional client experience.
Monitor and execute quote requests in a timely manner in line with established service levels.
Respond to and resolve to successful conclusion shipping and logistics enquiries and issues.
Obtain quotes from shippers and other related service providers for shipments and select the most suitable option for our internal and external clients.
Assess and verify the requirements of a proposed shipment, including method of transport, packing, etc., and enter or validate this information in the system.
Apply for CITES license applications, as appropriate.
For all accepted client offers, where the shipment is arranged by Sotheby’s, and approved transfers contact vendors and issue instructions for packing, local transportation, shipping and security.
Allocate tariffs to property imported or exported internationally.
Monitor the progress of shipments, conferring with vendors to troubleshoot and rectify problems in a timely manner and ensuring that interested parties are apprised of the status of the shipment.
Liaise with Manager to provide input on shippers’ performance and maintenance of service level requirements and KPIs.
Ship in compliance with all applicable laws and regulations.
Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimize cost.
Maintain and scan all required documentation associated with shipments in accordance with department procedures.
Prepare customs documents and submit to the appropriate regulatory bodies or shippers, ensuring the accuracy of the information and its timely submission.
Coordinate and execute interoffice transfers to international offices and generate pre-alerts to Shipping Coordinators in those offices to ensure an efficient delivery of property.
IDEAL EXPERIENCE & COMPETENCIES
Bachelor’s degree with at least 2-3 years of industry experience
Strong knowledge of logistics, including current packing methods, transportation methods and regulatory compliance
Action oriented with skills and aptitude to excel in a fast paced client-focused and deadline-driven environment
Proactive communicator and solution oriented
Comfortable speaking with clients and client facing teams
Excellent client service skills; ability to remain calm in pressure situations
Ability to learn quickly and apply knowledge
Excellent communication and interpersonal skills; demonstrated ability to communicate with all organizational levels
Ability to work both independently and as a team member to complete the task at hand
Strong organizational skills to set priorities, multi task and meet deadlines
Prior experience with fine art shipping is desirable as is foreign language(s)
Prior experience with SAP is an advantage
Flexibility to work overtime and weekend hours when necessary is required
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
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