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- Tasks: Coordinate post-sale tasks and provide top-notch client service via email and phone.
- Company: Join Sotheby's, a prestigious name in the art world with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Be part of a team that ensures clients have an exceptional post-sale experience.
- Qualifications: Strong communication skills and a calm demeanour under pressure are essential.
- Other info: Opportunity to work with a diverse team and learn about the art market.
The predicted salary is between 30000 - 42000 £ per year.
About Sotheby\’s
London
The Role
This is a 12 month temporary role. Responsible for timely and accurate Post Sale Experience task processing and the provision of high-quality client service, predominately via email/telephone.
Responsibilities
- Manage and resolve client queries, complaints and special requests with professionalism and efficiency.
- Coordinate with Post-Sale Shipping and internal departments to ensure smooth post-sale communication and alignment
- Support Post-Sale Shipping by assisting with day-to-day activities within the team
- Triaging Freshdesk Tickets & Client Phone calls where appropriate.
- Ensuring Freshdesk Tickets are replied to in accordance with all Sotheby’s SLA’s
- Reporting on available shipping quotes and issuing to clients in a timely manner
- Processing VAT refunds and resale certificates
- Document management
- Generating payment links where required
- Assisting in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.
- Review the daily ship list, to ensure that all property is available for collection the following day
- Ensuring all calls are answered in a timely manner.
- Escalating of Freshdesk tickets to relevant departments
- Work in collaboration with Post-sale Shipping, Client Accounts Receivable Managers and Financial Team
Ideal Experience & Competencies
- Calm demeanour, especially under pressure
- Well presented with a friendly, enthusiastic and welcoming disposition
- Exceptional oral and written communication skills
- Exceptional Client Service skills
- A second European language is desirable
- Logical and practical thinking, with excellent resourcefulness and problem solving skills
- Highest standard of confidentiality, discretion and work ethic
- Ability to work both independently and to partner with colleagues
- Strong organisational skills and follow through
- Prior experience with SAP is preferable
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
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Temporary Post Sale Experience Coordinator London employer: Sotheby’s group
Contact Detail:
Sotheby’s group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Post Sale Experience Coordinator London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your client service skills and how you handle pressure, just like in the role at Sotheby’s.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts. This will help you stay on top of your job search and ensure you don’t miss any opportunities.
We think you need these skills to ace Temporary Post Sale Experience Coordinator London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Post Sale Experience Coordinator role. Highlight your relevant experience in client service and communication, as these are key aspects of the job.
Showcase Your Communication Skills: Since this role involves a lot of email and phone communication, demonstrate your exceptional written and oral communication skills in your application. Use clear and concise language to reflect your ability to handle client queries effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved client issues or managed complaints in the past. This will show us that you have the resourcefulness we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sotheby’s group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Post Sale Experience Coordinator. Familiarise yourself with the tasks mentioned in the job description, like managing client queries and coordinating with internal departments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to showcase your exceptional oral and written communication skills. Practice answering common interview questions clearly and concisely, and think of examples where you've successfully resolved client issues or complaints in the past.
✨Demonstrate Problem-Solving Abilities
The ability to think logically and solve problems is crucial for this position. Prepare some scenarios where you had to use your resourcefulness to overcome challenges. This could involve handling difficult client situations or coordinating complex logistics—show them you can keep calm under pressure!
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so be ready to discuss how you work with others. Think of examples where you've partnered with colleagues or other departments to achieve a common goal. Highlight your organisational skills and how you ensure smooth communication, especially when dealing with multiple stakeholders.
