At a Glance
- Tasks: Lead the design of user-friendly data collection and reporting platforms.
- Company: Soteria Consulting, a leader in workplace transformation and digital innovation.
- Benefits: Inclusive culture, competitive pay, and commitment to employee well-being.
- Other info: Join a diverse team with opportunities for professional growth and innovation.
- Why this job: Shape intuitive user experiences that impact thousands in a dynamic environment.
- Qualifications: Experience in service design, interaction design, and accessibility standards.
The predicted salary is between 36000 - 60000 £ per year.
Soteria Consulting is a UK-based firm specialising in workplace and workforce transformation, digital innovation, and strategic growth. We focus on creating human-centered workplace strategies that foster productivity, innovation, and employee well-being in today’s dynamic and hybrid environments. Our tailored solutions empower organisations to adapt to change and thrive in an evolving business landscape. By combining expertise in technology, people development, and strategy, we help businesses achieve sustainable success and innovation.
Soteria is expanding its delivery capabilities to support the build and deployment of secure, highly scalable data collection and reporting platforms. These platforms are designed to serve hundreds of thousands of users across large, federated structures with over 100 distinct entities.
We are seeking a highly skilled Lead Service & Interaction Designer to own the end-to-end user experience for these critical platforms. You will bridge the gap between high-level service architecture and detailed interface design, ensuring that highly complex systems remain intuitive, accessible, and user centric.
Responsibilities
- Service Design: Map the current and future state of complex data collection services, identifying pain points and opportunities for improvement across the entire service lifecycle.
- Service Design: Create comprehensive service blueprints, user journey maps, and personas that account for a highly diverse user base.
- Service Design: Design the overarching service architecture for federated systems, ensuring local organisational autonomy is balanced with strict central governance.
- Service Design: Collaborate with the Project Manager and Product Owner to define the minimum viable product (MVP) and subsequent Agile iterations.
- Interaction Design: Design clear, intuitive, and accessible user interfaces for both data collection journeys and complex, data-heavy reporting dashboards.
- Interaction Design: Develop wireframes, high-fidelity mockups, and interactive prototypes for rigorous testing during Alpha and Beta phases.
- Interaction Design: Ensure all designs strictly adhere to best-practice design patterns and high-quality service standards.
- Interaction Design: Champion inclusive design, ensuring platforms meet or exceed WCAG 2.2 AA standards and provide a seamless experience for users of assistive technologies and neurodivergent individuals.
- Cross-Functional Collaboration: Work hand-in-glove with User Researchers to integrate findings from Discovery phases directly into your design iterations.
- Cross-Functional Collaboration: Collaborate closely with Technical Leads and development teams to ensure your designs are technically feasible, secure, and implemented accurately.
- Cross-Functional Collaboration: Present design concepts and rationales to senior stakeholders, advocating for evidence-based, user-centred design decisions.
- Service Design Standards: Proven experience working within rigorous service design frameworks and passing formal service assessments.
- Accessibility Expertise: Deep, practical knowledge of WCAG 2.2 AA standards and experience designing for users with diverse accessibility needs.
- Agile Delivery: Extensive experience working in multi-disciplinary Agile teams (Scrum/Kanban), participating in sprint planning, and iterating based on user feedback.
- Prototyping Tools: Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Axure).
- Communication: Excellent stakeholder management and presentation skills, with the ability to articulate complex design decisions clearly and persuasively.
- Experience: Previous experience designing data visualisation dashboards or complex reporting tools.
- Experience: Experience working on enterprise-level survey, data collection, or employee listening platforms.
Benefits
Soteria is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We guarantee that 100% of our staff and sub-contractors are paid the UK Living Wage.
Lead Service & Interaction Designer employer: Soteria Consulting
Soteria Consulting is an exceptional employer that prioritises employee well-being and professional growth within a dynamic and inclusive work culture. As a Lead Service & Interaction Designer, you will have the opportunity to shape user experiences for innovative platforms while collaborating with diverse teams in a supportive environment. With a commitment to the UK Living Wage and a focus on human-centred design, Soteria fosters a workplace where creativity thrives and every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service & Interaction Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Soteria Consulting for a Lead Service & Interaction Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Soteria Consulting before they go live!
We think you need these skills to ace Lead Service & Interaction Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service & Interaction Designer at Soteria Consulting, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Soteria Consulting does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Soteria Consulting. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Soteria Consulting.
How to prepare for a job interview at Soteria Consulting
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Soteria Consulting, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Soteria Consulting might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Soteria Consulting!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Soteria Consulting is looking for.
