Global HR Services Manager – HR Operations
Location: Edinburgh, Scotland, United Kingdom
Work Arrangement: Hybrid / Blended Working
Employment Type: Permanent
About the Role
An opportunity is available for an experienced Global HR Services Manager to lead HR operations and shared services delivery across multiple locations and regions within a global financial services organisation.
Reporting to the Head of Global HR Services, this position focuses on team leadership, service quality, operational performance, HR technology, and continuous improvement across the employee lifecycle.
Key Responsibilities
- Lead, coach, and develop global HR Services teams to ensure consistent, high-quality service delivery.
- Manage team capacity, workload allocation, knowledge sharing, and cross-training across regions.
- Monitor SLAs, KPIs, and operational performance, identifying trends and improvement opportunities.
- Oversee quality assurance processes, root cause analysis, and corrective actions.
- Ensure compliance with HR policies, data protection requirements, and operational controls.
- Manage complex HR queries, escalations, and employee lifecycle processes.
- Drive continuous improvement across HR shared services and operational workflows.
- Identify opportunities to implement HR automation, AI, and digital tools.
- Collaborate with HR leadership and stakeholders to improve employee and manager experiences.
Required Skills & Experience
- Proven experience managing HR Operations, HR Shared Services, or Global HR Services teams.
- Experience leading and developing teams across multiple locations or virtual environments.
- Strong people management, coaching, and performance development skills.
- Experience managing service delivery against SLAs, KPIs, and quality standards.
- Knowledge of HR processes, operational controls, compliance, and data protection.
- Experience implementing quality assurance and continuous improvement initiatives.
- Strong stakeholder management, communication, and problem-solving skills.
- Experience using a cloud-based HR system such as Workday.
- Confidence using HR technology, automation, and digital tools to improve operational efficiency.
- 40 days of annual leave.
- Discretionary performance-related bonus, where applicable.
- Hybrid working arrangements.
- Gym discounts, season ticket loans, and employee discounts.
Additional Information
- Hybrid working arrangement combining office and home working.
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Global HR Services Manager (HR Operations) employer: SoTalent
As a leading employer in the education sector, we offer a dynamic and inclusive work culture that fosters collaboration and innovation. Our London-based team enjoys a hybrid work setting, competitive benefits, and ample opportunities for professional growth, making it an ideal environment for finance transformation leaders to thrive and make a meaningful impact.
