Account Manager in Glasgow

Account Manager

SoTalent Glasgow, Scotland, United Kingdom

Base pay range

• Start date: 26 January 2026
• Salary: £25,120 per year plus average incentives of £4,900
• Hours: 37.5 per week across 4 or 5 days between 8:30am and 8pm (evenings and weekends included)

About the role

A leading European provider of entertainment, connectivity, and mobile services is recruiting Customer Sales Advisors to join its growing Glasgow team. The company delivers TV, streaming, broadband, and mobile products to millions of households and is known for its focus on innovation, customer experience, and career development.

Key responsibilities

• Manage inbound retention calls from existing customers
• Build strong rapport and deliver customer focused conversations
• Recommend the most suitable packages and solutions
• Work to personal and team sales targets
• Support customer retention and satisfaction goals
• Occasionally work up to 5 additional hours in peak periods, which can be taken back as time off later

Training and development

All new starters complete a seven week, face to face training programme. This includes classroom learning, product and systems training, and time in the Academy handling real customer calls with support from experienced coaches. Training takes place Monday to Friday, 9am to 5pm, and holidays are not taken during this period.

What candidates should bring

• Confidence in sales and customer interaction
• Strong rapport building and communication skills
• Ability to understand customer needs and identify the right solution
• A proactive, problem solving approach
• Enthusiasm for continuous learning and growth

Employee benefits

• Free TV package and discounts on broadband, mobile, and entertainment products
• Retail cashback and shopping discounts
• Discounted services for friends and family
• Private healthcare, digital GP access, dental options, and wellbeing support
• Subsidised onsite gym plus external gym discounts
• Cycle to work scheme
• Pension plan, life assurance, and Sharesave scheme

Work environment

The Glasgow office has excellent transport links and offers a modern workspace with a subsidised canteen, breakout areas, games tables, an Xbox, and free hot drinks.

Inclusive hiring

The company values personality and potential. Candidates complete an online questionnaire and a video stage rather than relying solely on a CV. Adjustments to the recruitment process are available on request.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Business Development

Industries

• Broadcast Media Production and Distribution
• Technology, Information and Media