Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage inbound calls and use your skills to retain customers considering cancellation.
- Company: Dynamic contact centre in Cardiff with a supportive team culture.
- Benefits: Competitive salary, performance incentives, and hybrid working model after training.
- Why this job: Make a real difference by helping customers stay connected and satisfied.
- Qualifications: Strong communication and problem-solving skills are essential.
- Other info: Join a target-driven environment with great career growth potential.
The predicted salary is between 28000 - 42000 £ per year.
A dynamic contact center company in Cardiff is seeking an Associate to manage inbound calls from customers considering service cancellation. You will employ strong communication and problem-solving skills to retain customers, while working in a target-driven environment.
This full-time role offers a competitive salary, performance incentives, and a supportive team culture with a hybrid working model post-training.
Retention Sales Advisor (Hybrid) – Cardiff employer: SoTalent
Contact Detail:
SoTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Sales Advisor (Hybrid) – Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing inbound calls, role-play with a friend or family member. This will help you feel more confident when discussing how you can retain customers effectively.
✨Tip Number 3
Prepare for common interview questions related to problem-solving and customer retention. Think of specific examples from your past experiences that demonstrate your ability to handle challenging situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Retention Sales Advisor (Hybrid) – Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be managing inbound calls, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information and engage with customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Retention Sales Advisor role. Mention specific experiences that showcase your problem-solving abilities and how you've successfully retained customers in the past.
Highlight Your Target-Driven Mindset: This role is all about meeting targets, so make sure to mention any previous experience you have in a target-driven environment. Share examples of how you’ve achieved or exceeded goals in your past roles to show us you're the right fit!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see more about our company culture and what we’re all about!
How to prepare for a job interview at SoTalent
✨Know the Company Inside Out
Before your interview, do some digging into the company’s values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Retention Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable handling objections and retaining customers.
✨Prepare for Target-Driven Questions
Since this role is target-driven, be ready to discuss how you've met or exceeded targets in the past. Think of specific examples where your problem-solving skills made a difference in retaining a customer or achieving a sales goal.
✨Show Enthusiasm for Hybrid Work
With a hybrid working model, it’s important to express your enthusiasm for both remote and in-office work. Share how you plan to stay motivated and productive in a flexible environment, as this will demonstrate your adaptability and commitment.
