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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve problems across various technologies.
- Company: Join Sota, a leader in digital transformation and customer service excellence.
- Benefits: Competitive salary, career progression, and a culture of innovation.
- Why this job: Make a real impact by enhancing customer experiences and driving service quality.
- Qualifications: Strong tech skills in Microsoft and networking, plus a passion for problem-solving.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
About Sota
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About the Role
Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.
Responsibilities:
- Deliver outstanding support across multiple platforms and technologies:
- Networking: TCP/IP, DNS, DHCP, VPN
- Routers, Switches, Firewalls, Wireless
- Microsoft Server OS & Virtualisation
- Active Directory Administration
- Microsoft Desktop OS & Office Systems
- Hardware: Printers, Desktops, Servers
- Mobile Devices
- Email, Antivirus & Backup solutions
Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge.
Required Skills:
- Strong technical foundation in Microsoft and networking technologies.
- Hands-on experience with hardware and software troubleshooting.
- Ability to adapt and learn quickly in a fast-paced environment.
- Exceptional customer service and communication skills.
- Problem-solving mindset with attention to detail.
- Team player committed to quality and continuous improvement.
What We Offer:
- Competitive salary and benefits.
- Opportunities for career progression and professional development.
- A culture that values innovation, collaboration, and customer success.
Equal Opportunity Statement: Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
Support Engineer in Sittingbourne employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle specific technical issues or customer interactions. We want you to shine and show off that problem-solving mindset!
✨Tip Number 3
Showcase your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. This will highlight your commitment to quality and continuous improvement, which is key for us at Sota.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Support Engineer in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your technical foundation in Microsoft and networking technologies, as well as any hands-on troubleshooting experience you've got.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our mission at Sota. Share specific examples of how you've delivered exceptional support in the past.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing instances where you've tackled complex issues. We love seeing a problem-solving mindset, so give us the details on how you approached challenges and what the outcomes were.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft and networking technologies. Be ready to discuss your hands-on experience with troubleshooting hardware and software, as this will show that you can hit the ground running.
✨Showcase Your Customer Service Skills
Since customer experience is key for Sota, prepare examples of how you've delivered exceptional service in the past. Think about specific situations where you resolved issues or improved a customer's experience, as this will highlight your commitment to quality.
✨Be Ready for Problem-Solving Scenarios
Expect to face some problem-solving questions during the interview. Practice articulating your thought process when tackling complex issues, as this will demonstrate your analytical skills and attention to detail, which are crucial for the role.
✨Emphasise Team Collaboration
Sota values teamwork, so be prepared to discuss how you've collaborated with colleagues in the past. Share examples of how you’ve worked together to resolve issues or share knowledge, as this will show that you're a team player who aligns with their culture.
