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For Companies At a Glance
- Tasks: Solve IT problems and deliver exceptional customer support in a dynamic environment.
- Company: Join Sota Solutions, where technology meets a personal, customer-first approach.
- Benefits: Earn up to £40,000, enjoy 31 days holiday, and access LinkedIn Learning.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values innovation and courage.
- Qualifications: Experience in IT support, strong problem-solving skills, and relevant certifications.
The predicted salary is between 24000 - 40000 £ per year.
Do you love IT? Is there no problem you don't like to solve? At Sota Solutions, people are at the heart of what we do and we genuinely believe in the services we deliver for our customers.
About the Company
We blend technology into managed solutions support, cloud, security, connectivity, voice, and more delivered with a personal, customer‑first approach. If you thrive in collaborative, respectful, and trusting environments where courage to challenge and innovate is celebrated, you’ll feel at home here.
About the Role
You will be responsible for handling second and third line support requests, delivering brilliant customer experience through troubleshooting and configuration changes. You will need deep technical expertise, strong problem‑solving skills, and the ability to work collaboratively across departments to ensure exceptional customer experiences. This is a 24/7 engineering role, and you will be required to work a rotating shift pattern that includes night shifts. The pattern operates on a cycle of 4 days on, followed by 4 days off. Day shifts run from 8:00am to 8:00pm, and every 5th rotation will consist of night shifts, working from 8:00pm to 8:00am.
Deliver exceptional customer experience by:
- Diagnosing and resolving technical issues across infrastructure, networking, and application layers.
- Communicating effectively with customers to manage expectations and provide updates.
- Collaborating with internal teams to ensure timely resolution of customer issues.
- Prioritising customer support requests to ensure that Sota maintains high levels of customer satisfaction and, where applicable, achieves its contracted SLA and KPI performance targets.
Deliver technical support by performing troubleshooting and configuration of:
- Microsoft technologies (Windows Operating Systems, Microsoft 365, Exchange, etc.)
- Virtualisation technologies (Hyper‑V, VMware, Citrix)
- Cloud platforms (Azure, AWS, Google Cloud)
- AI and automation tools
- Active Directory and identity management
- Networking (LAN/WAN, firewalls, VPNs, routing/switching)
- Hardware (servers, storage, end‑user devices)
- Application support (line‑of‑business apps, SaaS platforms)
- Backup and cybersecurity solutions
Ensuring continuous service to our customers through:
- Managing patching and updates across servers, endpoints, and network devices to maintain security and compliance.
- Capacity & performance management, monitoring and optimising system performance, storage, and network capacity.
- Participating in Disaster recovery & business continuity scenarios and tests.
- Monitoring & incident response, configure and maintain monitoring tools (RMM, SIEM), respond to alerts, and perform root cause analysis.
Experience and Qualifications
- Experience in an MSP or enterprise IT environment.
- Significant knowledge of Microsoft Operating Systems, virtualisation technologies (Hyper‑V/VMware), networking, common applications and hardware.
- Strong understanding of ITIL principles and service management best practices.
- Relevant certifications (e.g., Microsoft Certifications, VMware VCP, CCNA, CompTIA Network+/Security+).
- Proven track record of resolving complex technical issues.
Pay & Benefits
- Up to £40,000 based on experience and skills
- 31 days holiday (pro‑rata) including bank holidays
- Cash plan medical cover
- LinkedIn Learning Training Subscription
- A fantastic working environment
Equal Opportunity Statement
We are committed to having a workplace where every individual feels valued, respected, and empowered to thrive. We believe that diversity of background, identity, experience, and thought strengthens Sota and enables us to better serve our colleagues, customers, and communities. We strive to provide equal opportunities in all aspects of employment ensuring decisions are made fairly, transparently, and without discrimination of any kind.
Support Engineer (24x7) in Sittingbourne employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (24x7) in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Sota Solutions. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews or networking events. Bring examples of how you've solved complex issues in the past – it’ll make you stand out!
✨Tip Number 3
Be ready for those tricky questions! Prepare for common support scenarios and think through your problem-solving process. Sota loves candidates who can think on their feet and provide brilliant customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Sota team!
We think you need these skills to ace Support Engineer (24x7) in Sittingbourne
Some tips for your application 🫡
Show Your Passion for IT: Let us see your love for IT shine through in your application! Share specific examples of problems you've solved or technologies you've worked with that relate to the role. This will help us understand your enthusiasm and expertise.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how your background aligns with the responsibilities of the Support Engineer role, so don’t hold back on showcasing your technical know-how!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, virtualisation tools, and networking basics. Be ready to discuss specific scenarios where you've diagnosed and resolved technical issues, as this will show your deep technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached the issue and what the outcome was.
✨Communicate Like a Pro
Since customer experience is key, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to manage expectations and provide updates clearly and effectively, as this will be crucial in the role.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with different teams to resolve issues. Highlight any experiences where you collaborated across departments, as Sota Solutions values a collaborative environment and wants to see that you can thrive in one.