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- Tasks: Be the friendly first point of contact for customer IT issues and solve technical problems.
- Company: Join a dynamic tech company that values customer support and teamwork.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on learning and collaboration.
- Why this job: Make someone's day better by helping them with tech issues and improving their experience.
- Qualifications: Experience in technical support and strong communication skills are essential.
The predicted salary is between 25000 - 35000 £ per year.
Full-time | Permanent
Love tech? Great with people? Enjoy fixing problems and making someone’s day a bit better? We’re looking for a Support Analyst to be the friendly first face (and voice) our customers meet when they need help.
What you’ll be doing:
- Being the first point of contact for customer IT issues
- Solving first-line technical problems (and knowing when to elevate)
- Keeping customers in the loop with clear, human-friendly updates
- Logging tickets properly (details matter!)
- Working closely with engineers to get issues resolved quickly
- Spotting recurring issues and helping us improve how we do things
- Always working securely and in line with ISO 27001 / ISMS standards
Technologies you'll work with:
- Desktop and server operating systems
- Active Directory, networking and virtualisation
- Network infrastructure (TCP/IP, DNS, DHCP, routers, switches, firewalls, wireless)
- Endpoints such as desktops, servers, printers and mobile devices
- Core software platforms including email, antivirus and backup solutions
About you:
You’ll be someone who combines technical curiosity with excellent people skills. You’ll thrive in a fast-paced support environment and take genuine pride in helping customers. You’re likely to demonstrate:
- Clear, confident communication skills – able to explain technical issues to non-technical users
- A customer-first mindset and strong sense of ownership
- The ability to stay calm and professional under pressure
- Attention to detail when logging tickets and following processes
- A collaborative and respectful approach to working with others
- A desire to learn, improve and develop your technical skills
Skills and experience:
We’re looking for candidates who can show:
- Previous experience in a technical support or service desk role (MSP experience is desirable)
- A solid understanding of common IT systems, networks and troubleshooting techniques
- Strong written and verbal communication skills
- The ability to manage multiple priorities effectively
- Familiarity with ITIL principles (desirable)
- Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent (preferred)
Support Analyst in Sittingbourne employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in Sittingbourne
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the friendly face for customers, role-play common support scenarios with a friend. This will help you stay calm and articulate when dealing with real issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the tech world with us.
We think you need these skills to ace Support Analyst in Sittingbourne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who’s great with people, so show us how you connect with others.
Tailor Your Application: Make sure to tailor your application to the Support Analyst role. Highlight your relevant experience in technical support and customer service. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure that all your information is accurate. This shows us that you take pride in your work and understand the importance of logging tickets properly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get to see all the details about the role and our company. Plus, it helps us keep everything organised, so we can focus on finding the right person for the job!
How to prepare for a job interview at Sota
✨Know Your Tech
Brush up on your knowledge of desktop and server operating systems, networking, and virtualisation. Be ready to discuss common IT issues and troubleshooting techniques, as this will show your technical curiosity and understanding of the role.
✨Practice Clear Communication
Since you'll be explaining technical issues to non-technical users, practice how you would communicate complex ideas simply and clearly. Use examples from your past experiences to demonstrate your ability to keep customers informed with human-friendly updates.
✨Show Your Customer-First Mindset
Prepare to share instances where you've gone above and beyond for a customer. Highlight your sense of ownership and how you’ve resolved issues while maintaining professionalism under pressure. This will resonate well with the company’s values.
✨Attention to Detail is Key
Be ready to discuss how you log tickets and follow processes meticulously. Mention any experience you have with ISO 27001 / ISMS standards, as this shows you understand the importance of security and detail in a support role.