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For Companies At a Glance
- Tasks: Provide top-notch technical support and keep businesses running smoothly.
- Company: Join Sota, a trusted partner in digital transformation and exceptional service.
- Benefits: Competitive salary, career progression, and a culture of innovation.
- Why this job: Make a real impact by enhancing customer experiences and driving service quality.
- Qualifications: Strong tech skills in Microsoft and networking, plus great communication.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
The predicted salary is between 30000 - 50000 £ per year.
About Sota
Sota is more than a technology provider, we\’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies.
Our mission is to ensure every customer experience exceeds expectations.
We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About the Role
Join a team where customer experience is everything.
This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly.
You\’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality.
Every interaction is a chance to showcase Sota\’s values and deliver excellence.
Responsibilities
:
Deliver outstanding support across multiple platforms and technologies:
Microsoft Desktop OS & Office Systems
Microsoft Server OS & Virtualisation
Active Directory Administration
Networking: TCP/IP, DNS, DHCP, VPN
Routers, Switches, Firewalls, Wireless
Hardware: Printers, Desktops, Servers
Mobile Devices
Email, Antivirus & Backup solutions
Manage incidents and requests against defined SLAs.
Collaborate with colleagues to resolve complex issues and share knowledge.
Required Skills
:
Strong technical foundation in Microsoft and networking technologies.
Hands-on experience with hardware and software troubleshooting.
Ability to adapt and learn quickly in a fast-paced environment.
Exceptional customer service and communication skills.
Problem-solving mindset with attention to detail.
Team player committed to quality and continuous improvement.
What We Offer
Competitive salary and benefits.
Opportunities for
career progression and professional development
.
A culture that values
innovation, collaboration, and customer success
.
Equal Opportunity Statement
: Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
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Service Desk Engineer employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current Sota employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss Microsoft technologies, networking basics, and troubleshooting techniques. Practice common interview questions and scenarios to show off your problem-solving mindset.
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, at Sota, customer experience is everything! Share examples of how you've gone above and beyond to help customers in previous roles, and highlight your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sota team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your technical foundation in Microsoft and networking technologies, as well as any hands-on troubleshooting experience you've got.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to Sota’s mission of exceeding customer expectations. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve tackled complex issues or improved service quality. This will demonstrate your problem-solving mindset and attention to detail, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Sota!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Desktop and Server OS, as well as networking fundamentals like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, prepare examples of how you've delivered exceptional service in the past. Think about specific situations where you went above and beyond to help a customer or resolve an issue.
✨Practice Problem-Solving Scenarios
Be ready to demonstrate your problem-solving skills during the interview. You might be asked to walk through how you would handle a specific technical issue or incident. Practising these scenarios can help you articulate your thought process clearly.
✨Emphasise Team Collaboration
Sota values teamwork, so be prepared to discuss how you've collaborated with colleagues in previous roles. Share examples of how you’ve worked together to resolve complex issues or improve service quality, highlighting your commitment to continuous improvement.
