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For Companies At a Glance
- Tasks: Provide top-notch technical support and keep businesses running smoothly.
- Company: Join Sota, a leader in digital transformation and exceptional customer service.
- Benefits: Enjoy competitive salary, career progression, and professional development opportunities.
- Why this job: Make a real impact while showcasing your tech skills and delivering excellence.
- Qualifications: Strong foundation in Microsoft and networking technologies with great problem-solving skills.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Sota
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About the Role
Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.
Responsibilities
- Deliver outstanding support across multiple platforms and technologies:
- Microsoft Desktop OS & Office Systems
- Microsoft Server OS & Virtualisation
- Active Directory Administration
- Networking: TCP/IP, DNS, DHCP, VPN
- Routers, Switches, Firewalls, Wireless
- Hardware: Printers, Desktops, Servers
- Mobile Devices
- Email, Antivirus & Backup solutions
- Manage incidents and requests against defined SLAs.
- Collaborate with colleagues to resolve complex issues and share knowledge.
Required Skills
- Strong technical foundation in Microsoft and networking technologies.
- Hands-on experience with hardware and software troubleshooting.
- Ability to adapt and learn quickly in a fast-paced environment.
- Exceptional customer service and communication skills.
- Problem-solving mindset with attention to detail.
- Team player committed to quality and continuous improvement.
What We Offer
- Competitive salary and benefits.
- Opportunities for career progression and professional development.
- A culture that values innovation, collaboration, and customer success.
Equal Opportunity Statement
Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
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Service Desk Engineer employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sota on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to Microsoft and networking technologies. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you’ve tackled tech issues before. This will demonstrate your hands-on experience and how you can contribute to Sota’s mission of delivering exceptional service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in being part of the Sota team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight your technical foundation in Microsoft and networking technologies, as well as any hands-on troubleshooting experience you've got.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to Sota’s mission of exceeding customer expectations. Don’t forget to mention your problem-solving mindset!
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've collaborated with colleagues to resolve complex issues. This will show us that you’re committed to quality and continuous improvement, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Sota!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Desktop and Server OS, networking basics like TCP/IP, and troubleshooting hardware. Being able to confidently discuss these topics will show that you're ready to tackle the challenges of the role.
✨Showcase Your Customer Service Skills
Since customer experience is key for Sota, prepare examples of how you've delivered exceptional service in the past. Think about specific situations where you went above and beyond to help a customer or resolved a tricky issue.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle certain technical problems or customer requests. Practise articulating your thought process clearly and logically, as this will demonstrate your problem-solving mindset and attention to detail.
✨Emphasise Team Collaboration
Sota values teamwork, so be ready to discuss how you've worked with others to resolve issues or improve processes. Highlight any experiences where you collaborated effectively, shared knowledge, or contributed to a team goal.
