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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve problems across various technologies.
- Company: Join Sota, a leader in digital transformation and customer service excellence.
- Benefits: Competitive salary, career progression, and a culture of innovation.
- Why this job: Make a real impact by enhancing customer experiences and driving service quality.
- Qualifications: Strong tech skills in Microsoft and networking, plus a passion for problem-solving.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
About Sota
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About the Role
Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.
Responsibilities:
- Deliver outstanding support across multiple platforms and technologies:
- Networking: TCP/IP, DNS, DHCP, VPN
- Routers, Switches, Firewalls, Wireless
- Microsoft Server OS & Virtualisation
- Active Directory Administration
- Microsoft Desktop OS & Office Systems
- Hardware: Printers, Desktops, Servers
- Mobile Devices
- Email, Antivirus & Backup solutions
Required Skills:
- Strong technical foundation in Microsoft and networking technologies.
- Hands-on experience with hardware and software troubleshooting.
- Ability to adapt and learn quickly in a fast-paced environment.
- Exceptional customer service and communication skills.
- Problem-solving mindset with attention to detail.
- Team player committed to quality and continuous improvement.
What We Offer:
- Competitive salary and benefits.
- Opportunities for career progression and professional development.
- A culture that values innovation, collaboration, and customer success.
Equal Opportunity Statement:
Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
Support Engineer in Maidstone employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to current employees at Sota through LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft technologies and networking. We want to see that problem-solving mindset in action!
✨Tip Number 3
Showcase your customer service skills during the interview. Share examples of how you've gone above and beyond to help customers in the past. Remember, every interaction is a chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sota team.
We think you need these skills to ace Support Engineer in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your technical expertise in Microsoft and networking technologies, as well as any customer service experience you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer support and how your problem-solving mindset aligns with our mission at Sota. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: In your application, don’t shy away from mentioning specific technologies you’ve worked with, like TCP/IP, VPNs, or Active Directory. We’re looking for hands-on experience, so if you’ve tackled hardware or software issues, let us know how you did it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sota!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft and networking technologies. Be ready to discuss your hands-on experience with troubleshooting hardware and software, as this will be crucial for the Support Engineer role.
✨Showcase Your Customer Service Skills
Since customer experience is key for Sota, prepare examples of how you've delivered exceptional service in the past. Think about specific situations where you resolved issues effectively and left customers satisfied.
✨Be Ready for Problem-Solving Scenarios
Expect to face some problem-solving questions during the interview. Practice articulating your thought process when tackling complex issues, as this will demonstrate your analytical skills and attention to detail.
✨Emphasise Team Collaboration
Sota values teamwork, so be prepared to discuss how you've collaborated with colleagues in previous roles. Share examples that highlight your ability to work well in a team and contribute to continuous improvement in service quality.
