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For Companies At a Glance
- Tasks: Deliver exceptional customer support and assist with system builds and installations.
- Company: Join Sota, a leader in digital transformation and innovative tech solutions.
- Benefits: Competitive salary, hands-on training, and a supportive learning environment.
- Why this job: Gain real-world experience while making a difference for customers every day.
- Qualifications: Passion for tech, strong communication skills, and a problem-solving mindset.
- Other info: Be part of a diverse team committed to quality and continuous improvement.
The predicted salary is between 800 - 1400 £ per month.
About the Company
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About the Role
This position is all about delivering an exceptional experience for our customers. You’ll provide front line support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance and low-complexity system builds and installations. From day one, you’ll learn by doing, shadowing experienced team members and gaining hands-on exposure to real customer environments. As you progress through the learning programme, you’ll build confidence and skills. While this is a developmental role, your contribution matters. You’ll be working to the same high standards as our Analysts and Engineers, with ongoing support to help you achieve your goals and deliver outstanding service.
Responsibilities
- Provide front line support to customers.
- Resolve issues quickly and professionally.
- Assist with basic maintenance and low-complexity system builds and installations.
- Learn by shadowing experienced team members.
- Gain hands-on exposure to real customer environments.
Required Skills
- A passion for hardware and software troubleshooting.
- Ability to adapt and learn quickly in a fast-paced environment.
- Exceptional communication skills.
- Problem-solving mindset with attention to detail.
- Team player committed to quality and continuous improvement.
Pay range and compensation package: Up to 22,500
Equal Opportunity Statement: Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
Support Apprentice in Maidstone employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Apprentice in Maidstone
✨Tip Number 1
Get to know the company inside out! Research Sota's mission and values, and think about how your passion for tech aligns with their commitment to exceptional service. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be providing front line support, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges, whether in school or personal projects. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Sota team.
We think you need these skills to ace Support Apprentice in Maidstone
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for tech! In your application, mention any relevant experiences or projects that showcase your passion for hardware and software troubleshooting. We love candidates who are genuinely excited about the role.
Tailor Your Application: Make sure to customise your application to fit the Support Apprentice role. Highlight your communication skills and problem-solving mindset, as these are key for delivering exceptional customer service. We want to know why you’re a great fit!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Share a bit about yourself and what makes you unique. We’re looking for team players who are committed to quality and continuous improvement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Sota
✨Know the Company Inside Out
Before your interview, take some time to research Sota. Understand their mission, values, and the technologies they work with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Problem-Solving Skills
Since the role involves troubleshooting and resolving customer issues, be prepared to discuss specific examples where you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your thought process.
✨Demonstrate Your Communication Skills
Exceptional communication is key for this role. Practice explaining technical concepts in simple terms, as you might need to do this when assisting customers. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Emphasise Your Willingness to Learn
As this is a developmental role, it’s important to convey your eagerness to learn and grow. Share examples of how you've adapted to new challenges in the past and express your excitement about shadowing experienced team members and gaining hands-on experience.
