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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve problems across various technologies.
- Company: Join Sota, a leader in digital transformation and customer service excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth and learning.
- Why this job: Make a real impact by enhancing customer experiences and driving service quality.
- Qualifications: Technical knowledge in networking and strong problem-solving skills.
- Other info: Be part of a dynamic team focused on innovation and continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
About Sota
Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.
About the Role
Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.
Responsibilities:
- Deliver outstanding support across multiple platforms and technologies:
- Networking: TCP/IP, DNS, DHCP, VPN Routers, Switches, Firewalls, Wireless
- Microsoft Server OS
Support Engineer in Kent employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sota's values and mission. This way, you can tailor your responses to show how you align with their commitment to exceptional service and innovation.
✨Tip Number 2
Practice your technical skills! Since you'll be providing support across various technologies, brush up on your knowledge of networking, Microsoft Server OS, and other relevant areas. Being confident in your skills will help you shine during technical assessments.
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share specific examples of how you've tackled technical issues in the past. This not only demonstrates your expertise but also highlights your commitment to driving continuous improvement in service quality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Support Engineer in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Support Engineer role. Highlight any relevant technical support experience and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to Sota’s mission of delivering exceptional service.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with the technologies listed in the job description, like TCP/IP, DNS, and Microsoft Server OS. We want to see that you’ve got the chops to handle the tech side of things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking technologies like TCP/IP, DNS, and DHCP. Be ready to discuss how you've used these in past roles or projects. This will show that you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to manage problems and requests efficiently, which is key for a Support Engineer.
✨Emphasise Customer Experience
Since customer experience is at the heart of Sota's mission, be ready to talk about how you've gone above and beyond for customers in previous roles. Share stories that highlight your commitment to delivering exceptional service and how you ensure every interaction is positive.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to digital transformation and how they measure service quality. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of exceeding customer expectations.
