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- Tasks: Provide top-notch IT support and solve technical issues for customers.
- Company: Sota Solutions, a tech-driven company focused on customer-first service.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Dynamic 24/7 role with a rotating shift pattern and great career advancement.
- Why this job: Join a collaborative team and make a real difference in customer experiences.
- Qualifications: Strong problem-solving skills and technical expertise in IT support.
The predicted salary is between 35000 - 45000 £ per year.
Do you love IT? Is there no problem you don't like to solve? At Sota Solutions, people are at the heart of what we do and we genuinely believe in the services we deliver for our customers.
About the Company
We blend technology into managed solutions support, cloud, security, connectivity, voice, and more delivered with a personal, customer‑first approach. If you thrive in collaborative, respectful, and trusting environments where courage to challenge and innovate is celebrated, you’ll feel at home here.
About the Role
You'll be responsible for handling second and third line support requests, delivering brilliant customer experience through troubleshooting and configuration changes. You'll need deep technical expertise, strong problem-solving skills, and the ability to work collaboratively across departments to ensure exceptional customer experiences. This is a 24/7 engineering role, and you will be required to work a rotating shift pattern that includes night shifts. The pattern operates on a cycle of 4 days on, followed by 4 days off. Day shifts run from 8:00am to 8:00pm, and every 3rd rotation will consist of night shifts, working from 8:00pm to 8:00am.
You'll deliver exceptional customer experience by:
- Diagnosing and resolving technical issues across infrastructure, networking, and application layers.
- Communicating effectively with customers to manage expectations and provide updates.
- Collaborating with internal teams to ensure timely resolution of customer issues.
- Prioritising customer support requests to ensure that Sota maintains high levels of customer satisfaction and, where applicable, achieves its contracted SLA and KPI performance targets.
Deliver technical support by performing troubleshooting and configuration of:
- Microsoft technologies (Windows Operating Systems, Microsoft 365, Exchange, etc.)
- Virtualisation technologies (Hyper-V, VMware, Citrix)
- Cloud platforms (Azure, AWS, Google Cloud)
- AI and automation tools
- Active Directory and identity management
- Networking (LAN/WAN, firewalls, VPNs, routing/switching)
- Hardware (servers, storage, end-user devices)
- Application support (line-of-business apps, SaaS platforms)
- Backup and cybersecurity solutions
Ensuring continuous service to our customers through:
- Managing patching and updates across servers, endpoints, and network devices to maintain security and compliance.
Support Engineer (24x7) in Kent employer: Sota
Contact Detail:
Sota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (24x7) in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Sota Solutions on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 3
Prepare for technical assessments! Brush up on your knowledge of Microsoft technologies, virtualisation, and cloud platforms. We recommend doing some hands-on practice or even setting up a home lab to demonstrate your skills during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Sota Solutions. Don’t forget to tailor your application to highlight your customer-first approach!
We think you need these skills to ace Support Engineer (24x7) in Kent
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your love for IT shine through! Share specific examples of problems you've solved or technologies you're passionate about. We want to see that you’re not just looking for a job, but that you genuinely enjoy what you do.
Tailor Your Application: Make sure to customise your application to fit the Support Engineer role. Highlight your experience with Microsoft technologies, virtualisation, and cloud platforms. We appreciate when candidates take the time to align their skills with what we’re looking for!
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Sota
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies, virtualisation, and cloud platforms. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving abilities. Think of situations where you had to diagnose complex issues and how you approached them. This will demonstrate your capability to handle second and third line support requests effectively.
✨Communicate Like a Pro
Since customer experience is key, practice how you would explain technical issues to non-technical customers. Clear communication can set you apart, so be ready to role-play some scenarios during the interview.
✨Embrace Collaboration
Sota Solutions values teamwork, so be prepared to discuss how you've worked with others to resolve issues. Share examples of successful collaborations and how they led to improved customer satisfaction.