At a Glance
- Tasks: Shape product operations and enable teams to make impactful decisions at speed.
- Company: Join SoSafe, a leading human risk management provider in Europe.
- Benefits: Enjoy flexible hours, 33 vacation days, and wellbeing support.
- Other info: Work remotely or access offices in London, Dublin, or Lisbon.
- Why this job: Be part of a mission to make the digital world safer from cyber threats.
- Qualifications: 7+ years in Product Operations with strong facilitation and communication skills.
The predicted salary is between 60000 - 80000 € per year.
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution!
Location: UK, Ireland, or Portugal (remote). Candidates must have work authorization in one of these countries. Office access available in London, Dublin, and Lisbon.
Your Mission: As a Staff Product Operations Manager, you will enable product ambition, confidence, and autonomy across SoSafe’s Product Development organisation, while helping teams avoid unnecessary risk and friction. Your role is to ensure that strategy, discovery, delivery, and outcomes stay meaningfully connected as we scale. You will operate as a senior individual contributor, shaping and evolving the product operating practices, rituals, and feedback loops that help teams move fast, make good decisions, and learn continuously. This is not a delivery management or project coordination role. You are here to enable strong product decisions and outcomes at speed, while reducing unnecessary friction and breaking down silos across Product, Design, and Engineering.
Here's how you'll make a difference:
- Help shape and evolve how product work happens at SoSafe, from strategy and discovery through delivery and learning
- Enable Product Managers to make high-quality decisions at pace, supporting clear prioritisation, sensible trade-offs, and calculated risk taking
- Partner closely with Design to improve how discovery, design intent, and delivery connect as the organisation scales
- Reduce friction and break down silos between Product, Design, and Engineering by improving shared context and ways of working
- Strengthen how customer, business, and delivery signals inform product direction and roadmap decisions
- Design and facilitate planning, review, and retrospective sessions on outcomes, learning, and continuous improvement
- Introduce systems, standards, and tools that improve focus, clarity and execution without slowing teams down
- Improve visibility into progress, risks, and decisions for teams and leadership without turning ProdOps into a reporting function
- Spot patterns where the system isn’t working well and help teams course-correct early
AI-First Product Operations: As part of our AI-first transformation, this role plays a key part in shaping how Product & Design operates at scale.
- Create and scale AI-driven systems (prompt playbooks, automated reporting, workflow templates), leveraging tools like Claude to reduce manual work and enable faster, insight-driven decisions.
- Design lightweight gating and review mechanisms to manage the increased volume of ideas from AI, keeping standards high without slowing teams down.
- Act as a hands-on operator, actively using AI tools (e.g. Claude) to identify and eliminate manual processes, and set the standard for how teams operate in an AI-first environment.
What makes you a great fit:
- 7+ years of experience in Product Operations in a scaling product organisation
- Deep understanding of how strong product teams operate across discovery, delivery, and outcomes
- Strong product-first systems thinker with a pragmatic bias for execution
- Comfortable influencing senior stakeholders and shaping decisions without formal authority
- Excellent facilitation, communication, and stakeholder management skills
- Fluent in modern product development and software delivery practices
- Hands-on experience with tools such as Jira and Confluence
- Opinionated, proactive, and comfortable navigating ambiguity
What we offer:
- Work/Life balance: Flexible hours, 33 vacation days
- Wellbeing and financial support: Access to Open Up, corporate discounts
- Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
- And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ
Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process.
About Us: At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Product Operations Manager employer: SoSafe
SoSafe is an exceptional employer that champions a vibrant and purpose-driven work culture, offering flexible hours and 33 vacation days to ensure a healthy work-life balance. With a strong focus on employee growth, we provide access to wellbeing support, corporate discounts, and opportunities for collaboration through virtual events and local meet-ups, all while being part of a rapidly expanding team dedicated to making the digital world safer. Join us in shaping the future of cybersecurity in a supportive environment that values innovation and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SoSafe on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding SoSafe's mission and values. Show us how your experience aligns with our goal of making the digital world safer. We love candidates who are passionate about cybersecurity!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in product operations before. We want to see your thought process and how you can help us reduce friction and improve outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Product Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Product Operations Manager role. Highlight your experience in product operations and how it connects to SoSafe's mission.
Showcase Your Impact:When detailing your previous roles, focus on the impact you've made rather than just listing responsibilities. Use metrics or examples to illustrate how you've enabled teams to make better decisions and reduce friction.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for cybersecurity and how you can contribute to making the digital world safer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at SoSafe
✨Know Your Product Operations Inside Out
Before the interview, dive deep into SoSafe's product operations and understand how they connect with design and engineering. Familiarise yourself with their approach to reducing friction and enabling strong product decisions. This knowledge will help you demonstrate your alignment with their mission.
✨Showcase Your Systems Thinking
Be prepared to discuss your experience as a systems thinker in product operations. Share specific examples of how you've improved processes or facilitated better decision-making in previous roles. Highlight your ability to spot patterns and course-correct when things aren't working well.
✨Emphasise Your Stakeholder Management Skills
Since this role involves influencing senior stakeholders without formal authority, come ready with examples of how you've successfully navigated similar situations. Discuss your communication style and how you build relationships to drive product outcomes.
✨Demonstrate Your AI-First Mindset
With SoSafe's focus on AI-driven operations, be sure to highlight any hands-on experience you have with AI tools like Claude. Talk about how you've leveraged technology to streamline processes and improve decision-making, showcasing your proactive approach to embracing innovation.
