Senior Technical Program Manager in London

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution!

We are hiring a Technical Program Manager to embed into Base Platform and bring clarity to that complexity. You will partner closely with the Product Manager, Engineering Manager and their Tech Leads to drive the when and how of the group's roadmap. That means sequencing the work, surfacing risk early, holding cross-team commitments together, and making sure that what gets shipped lands cleanly across every dependent surface.

This role owns program outcomes, not status reports. You will think in systems, work in mechanisms, and earn trust by removing friction the team did not know was costing them time.

Here’s how you’ll make a difference:

• Own end-to-end delivery for Base Platform programs spanning identity, provisioning, and the operational health of the platform itself.
• Partner with Product Management and GTM stakeholders on platform changes that have customer-facing impact, making sure rollouts, communications, and external commitments stay in lockstep with engineering delivery.
• Drive multi-team migrations and platform changes where downstream consumers, external commitments, and legacy constraints all need to land in the right order.
• Run the operational backbone of the group: dependency mapping, risk surfacing, decision logs, change communication, and the rituals that keep large engineering efforts honest.
• Build the muscle for clean handoffs between Base Platform and the teams that consume it, so platform changes never arrive as surprises.
• Bring rigor to how we measure delivery health, and use it to drive change rather than produce reports.

What makes you a great fit:

• You have run complex, cross-functional technical programs and can point to ones where the technical decisions were yours to shape, not just to track.
• You hold your own in deep engineering conversations. You do not need to write the code, but you need to understand what is being argued about and why it matters.
• You know how to bring structure to ambiguity without over-engineering it. Your default is the lightest mechanism that solves the problem.
• You have worked on platform, infrastructure, identity, or API-style domains where the consumers of your work are other engineering teams.
• You have managed migrations or sunsets with real downstream impact, and you know how to land them without breaking trust.
• You communicate directly. Short sentences, clear asks, no filler. You write decisions down and you make sure the right people see them.
• You are comfortable in Jira, Confluence, and the rest of a modern engineering toolchain, and you are opinionated about how they should be used.

Nice to have:

• Background in identity systems, API platforms, or developer experience.
• Experience inside a SaaS company through a phase of platform consolidation or modernization.
• Familiarity with SLO/monitoring practice as a delivery signal, not just an SRE artifact.

What success looks like:

• 3 months: You are embedded with the Base Platform engineering leadership, have a clear read on every active program, and have started reshaping how the group plans, tracks, and communicates delivery.
• 6 months: You are the trusted operating partner for the group. In-flight initiatives that were drifting are landing predictably, and the cross-team dependencies that used to surprise us are surfacing weeks earlier.
• 12 months: Base Platform is delivering with a rhythm other groups want to copy. The mechanisms you built are running themselves, and you are picking the next compounding problem to solve.

What we offer:

• Work/Life balance: Flexible hours, 33 vacation days.
• Wellbeing and financial support: Access to Open Up, corporate discounts.
• Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups.
• And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ.

About Us: At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!