Product Manager - Customer Management in London

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Security-conscious organisations don't just evaluate our content when they buy- they evaluate our architecture, and they form their first impression through our demos. This is a commercial role, as you will set the direction for capabilities that directly influence whether enterprise organisations choose SoSafe, stay with SoSafe, and expand their use of SoSafe.

Define and communicate the product vision and strategy for SoSafe's platform capabilities: user and identity management, authentication, access control, platform extensibility, and demo infrastructure.

Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface, balancing immediate enterprise requirements with long-term platform scalability.

Own SoSafe's demo infrastructure, the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges, and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact.

Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale.

Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses.

Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout.

7+ years of experience in Product Management, ideally in a B2B SaaS business.

• Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact, such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities.
• Demonstrable mastery of outcome-oriented prioritisation, particularly across the tension between long-term platform investment and short-term enterprise deal requirements.
• Exceptional cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy.
• Hands-on exposure to platform extensibility in practice, API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development.
• Hands-on exposure to demo or sandbox environment management, understanding what it takes to keep demo environments stable, data-fresh, and representative of production across rapid release cycles.
• Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure.

Work/Life balance: Flexible hours, 33 vacation days.

Wellbeing and financial support: Access to Open Up, corporate discounts.

Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups.

And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ.

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!