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- Tasks: Help people globally by coordinating medical and logistical support in a fast-paced environment.
- Company: Join International SOS, a leader in health and security solutions with a global impact.
- Benefits: Enjoy competitive salary, private healthcare, and 18 days annual leave plus your birthday off.
- Other info: Vibrant workplace with regular events and excellent career growth opportunities.
- Why this job: Make a real difference while developing your career in a supportive, dynamic workplace.
- Qualifications: Strong communication skills and some customer service experience; A-Level or degree preferred.
The predicted salary is between 26000 - 32000 £ per year.
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Are you looking to work in a results driven, high tempo environment? Do you enjoy helping to find solutions for people and using your Customer Service skills to make a real difference? International SOS is looking for an Operations Specialist to join our expert Medical, Security and Logistics team in Chiswick, London. This is a great next step for early career professionals who already have experience in a contact centre or a customer focused environment and want to grow into a meaningful, global impact role.
You will be the first point of contact for individuals and organisations needing assistance worldwide. Your day will typically include:
- 3 days on / 4 days off shift pattern — enjoy more free time each week
- Offering supportive, empathetic help to clients, going above and beyond their expectations
- Coordinating cases by booking appointments, approving medical treatment and handling policy related queries
- Assessing situations and arranging medical or logistical support across multiple countries
- Working closely with a multidisciplinary team of doctors, nurses, security specialists and operations experts
- Managing information accurately while maintaining high standards of professionalism
Every day brings something new — this role is perfect for people who relish variety and problem solving.
To succeed as an Operations Specialist, you will bring:
- Excellent written and verbal communication skills
- Strong organisational and critical thinking abilities
- A caring, empathetic nature with a genuine drive to help people
- Confidence in handling sensitive data and following processes
- Some initial experience from a call centre or public facing customer service role
- Comfortable using Microsoft Office
- A' Level or Degree level education — an interest in Healthcare, International Affairs or Security is an advantage
This is an ideal step for candidates looking to move from frontline customer service into a purpose driven, globally connected career.
Starting salary: £29,000 per annum
18 days annual leave (increasing with service) + UK Bank Holidays
Your birthday off, every year
Private healthcare, dental cover, company pension & life insurance
Subsidised on site cafeteria + free tea, coffee and fruit
Employee benefits including: Cycle2Work, season ticket loans, gym discounts
Paid volunteering day
Access to our Employee Assistance & Support Programme
A vibrant workplace at Chiswick Business Park, with regular "Enjoy Work" events, activities and on site perks
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2025.
Start your journey with us today. Apply now!
Operations Specialist in London employer: SOS International
Contact Detail:
SOS International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their mission and values, especially how they relate to protecting lives. This will help you show your genuine interest and fit for the Operations Specialist position.
✨Tip Number 3
Practice your customer service skills! Since this role is all about helping others, think of scenarios where you’ve gone above and beyond for a client. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at International SOS.
We think you need these skills to ace Operations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Specialist role. Highlight your customer service experience and any relevant skills that align with what we’re looking for at International SOS.
Showcase Your Communication Skills: Since excellent written communication is key, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Demonstrate Your Empathy: In your application, share examples of how you've gone above and beyond to help others in previous roles. We value a caring nature, so let us know how you’ve made a difference in someone’s day.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and shows you’re serious about joining our team at International SOS.
How to prepare for a job interview at SOS International
✨Know the Company Inside Out
Before your interview, take some time to research International SOS. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As an Operations Specialist, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've gone above and beyond to help someone. Highlight your empathy and problem-solving skills, as these are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to assess a problem and coordinate a solution. Practising these scenarios can help you articulate your thought process and demonstrate your critical thinking abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the Operations Specialists, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.