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- Tasks: Lead and optimise a large-scale Salesforce ecosystem in a global healthcare setting.
- Company: Join International SOS, the leading medical and security services company worldwide.
- Benefits: Enjoy a lucrative salary, bonuses, and opportunities for international travel.
- Other info: Dynamic role with high visibility and excellent career progression opportunities.
- Why this job: Make a real impact by driving meaningful change in digital operations.
- Qualifications: Strong Salesforce Service Cloud experience and team leadership skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
This is not a “keep the lights on” role. We are looking for someone proactive, hands‑on, and commercially minded to take ownership of a large-scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation. If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you.
You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team. This is a role for someone who thrives in fast-moving environments and wants real influence, visibility, and variety.
What is in it for you?
- Lucrative salary and bonus
- Career progression through high visibility with senior leadership and cross‑functional teams
- International travel
Key responsibilities
- Drive the Salesforce & Business Applications ecosystem
- Oversee the stability, and performance of Salesforce Service Cloud and integrated applications
- Manage support operations, escalations, change requests, and platform enhancements
- Identify opportunities to optimise processes, improve user experience, and maximise platform value
- Lead from the front
- Manage and coach a team including CRM Operations and Business Applications specialists
- Take ownership of critical incidents, escalations, and high-impact deliverables
- Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions
- Partner with global technical teams
- Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies
- Ensure high‑quality delivery, strong collaboration, and smooth transition from development into support
- Provide technical guidance and governance while keeping delivery aligned to business goals
- Improve, innovate, and challenge
- Drive continuous improvement initiatives across systems, processes, and ways of working
- Reduce technical debt and improve platform scalability
- Champion best practices across Agile delivery, DevOps, governance, documentation, and testing
About you
- Takes ownership and makes things happen
- Is equally comfortable being strategic and hands‑on
- Builds strong relationships across technical and non‑technical teams
- Enjoys working outside strict role boundaries when needed
Experience & Skills
- Strong Salesforce Service Cloud administration and support experience
- Experience leading teams in complex, international environments
- Knowledge of Agile delivery, DevOps, testing, and technical governance
- Hands‑on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence
- Understanding of Salesforce integrations, APIs, data models, Flow, and automation
- Experience managing third‑party vendors and development partners
Nice to have
- Salesforce Health Cloud experience
- Agentforce AI exposure
- Mobile application experience
Business Applications Manager - Salesforce & Digital Platforms employer: SOS International
Contact Detail:
SOS International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Applications Manager - Salesforce & Digital Platforms
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Business Applications Manager - Salesforce & Digital Platforms
Some tips for your application 🫡
Show Your Proactive Side: In your application, make sure to highlight how you've taken ownership in previous roles. We want to see examples of you solving problems before they arise and driving meaningful change.
Tailor Your Experience: When writing your application, align your experience with the key responsibilities mentioned in the job description. We’re looking for someone who thrives in fast-moving environments, so don’t be shy about showcasing your adaptability!
Be Authentic: Let your personality shine through! We value authenticity, so share your passion for Salesforce and digital platforms. This is your chance to show us why you’re the perfect fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at SOS International
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience and how you've optimised processes in previous roles. Think of specific examples where you've driven change or improved user experience.
✨Showcase Your Leadership Skills
This role requires someone who can lead from the front. Prepare to share instances where you've managed teams or projects, especially in complex environments. Highlight your ability to build relationships across technical and non-technical teams.
✨Be Proactive with Problem-Solving
Since they’re looking for someone who solves problems before they arise, come prepared with examples of how you've identified potential issues and implemented solutions. This will demonstrate your proactive mindset and strategic thinking.
✨Familiarise Yourself with Agile and DevOps
Understanding Agile delivery and DevOps practices is crucial for this position. Brush up on these methodologies and be ready to discuss how you've applied them in past projects. Mention any tools like JIRA or ServiceNow that you've used to manage workflows.