At a Glance
- Tasks: Deliver top-notch customer service while carrying out remedial work in new homes.
- Company: Join Shanly Homes, an award-winning regional housebuilder with a supportive culture.
- Benefits: Enjoy competitive salary, company vehicle, generous annual leave, and wellness perks.
- Other info: Be part of a friendly team with great career growth and fun social events.
- Why this job: Make a real difference in customers' lives by ensuring their new homes are perfect.
- Qualifications: Multi-trade skills and a full, clean driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Are you a skilled multi trade wanting to work with an award-winning regional housebuilder? Shanly Homes is looking for a Customer Care Operative to join their team covering our Thames Valley regional sites in the Buckinghamshire, Berkshire and North London areas.
About the role
- As Customer Care Operative you will have your own company vehicle to travel around our developments to:
- Carry out a range of remedial work for our customers who have moved into their new homes.
- Ensure that all work is to a high standard, delivering a great service to our customers.
- Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
- Accurately record and access information on our customer care software (ClixiFix).
- Complete all the necessary information on work completed and raise if any follow up is required.
- Maintain good communication with customers and our customer care team.
- Answer any customer questions regarding the work being carried out and be aware of when to elevate points to the team.
About you
- Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
- Practical approach to resolving customer defects.
- Full, clean driving licence and residing within easy reach of our Southern regional developments.
- Customer focused and wanting to deliver a high standard of service to our customers.
- Great communication skills.
- Good at planning out work and what equipment/supplies, etc is needed in advance.
- Friendly and professional approach.
- Proactive problem solver, using your initiative to find solutions.
- Confident IT skills and ideal if you have previous use of customer care software.
Please note as this role is working in our customers’ homes, we will conduct a criminal records check.
What we offer in return
- Friendly, supportive team with a welcoming culture.
- A privately-owned business with all the benefits of a financially strong company that has stood the test of time.
- Competitive salary and company vehicle for business use.
- Discretionary annual and long-term bonus schemes.
- Pension scheme paid via salary exchange.
- Annual leave starting at 25 days to a max of 30 days.
- Free life assurance.
- Many wellbeing benefits – on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme.
- Discount scheme with savings across a range of sectors.
- Plus many social events throughout the year.
Customer Care Operative employer: Sorbon Estates Ltd
Shanly Homes is an exceptional employer, offering a friendly and supportive work environment where employees are valued and encouraged to grow. With competitive salaries, a company vehicle, and a range of wellbeing benefits, including fitness classes and a cycle to work scheme, our team enjoys a fulfilling work-life balance while contributing to the success of an award-winning regional housebuilder in the beautiful Thames Valley area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Shanly Homes or in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Care Operative roles. Think about how your multi-trade skills can shine through in your answers. We want to see your problem-solving skills and customer focus!
✨Tip Number 3
Show off your practical skills! If you get the chance, demonstrate your handiwork or share examples of past projects. This is your time to shine and show how you can deliver high standards of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team at Shanly Homes.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your multi-trade skills and experience relevant to the Customer Care Operative role. We want to see how your background in carpentry, tiling, or any other trade can benefit our team!
Show Off Your Communication Skills:Since you'll be interacting with customers regularly, it's crucial to demonstrate your great communication skills in your application. We love candidates who can convey their thoughts clearly and maintain a friendly, professional approach.
Be Specific About Your Experience:When detailing your previous work, be specific about the types of remedial work you've done and how you ensured high standards. We appreciate candidates who can provide concrete examples of their problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Sorbon Estates Ltd
✨Know Your Trade Inside Out
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss your experience in carpentry, tiling, and other relevant areas. They’ll want to know how you can apply these skills to deliver high-quality service to customers.
✨Showcase Your Customer Care Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and your proactive approach to problem-solving. This role is all about ensuring customer satisfaction, so make it clear that you’re focused on delivering a great service.
✨Be Ready for Practical Questions
Expect questions that assess your planning and organisational skills. Think about how you would prepare for a job, what tools and supplies you would need, and how you would manage your time effectively. Being able to articulate this will show you’re the right fit for the role.
✨Familiarise Yourself with ClixiFix
If you have experience with customer care software, be prepared to discuss it. If not, do a bit of research on ClixiFix and how it’s used. Showing that you’re tech-savvy and willing to learn will impress them and demonstrate your readiness for the role.
