At a Glance
- Tasks: Carry out remedial work in new homes and ensure high customer satisfaction.
- Company: Join Shanly Homes, an award-winning regional housebuilder with a supportive culture.
- Benefits: Competitive salary, company vehicle, generous annual leave, and wellbeing perks.
- Other info: Enjoy social events and a strong focus on employee wellbeing.
- Why this job: Make a real difference in customers' lives while working in a friendly team.
- Qualifications: Multi-trade skills and a full, clean driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Are you a skilled multi trade wanting to work with an award-winning regional housebuilder?
Shanly Homes is looking for a Customer Care Operative to join their team covering our Southern sites across the Surrey, West Sussex and Hampshire region.
As Customer Care Operative you will have your own company vehicle to travel around our developments to:
Carry out a range of remedial work for our customers who have moved into their new homes.
- Ensure that all work is to a high standard, delivering a great service to our customers.
- Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
Accurately record and access information on our customer care software (ClixiFix).
- Complete all the necessary information on work completed and raise if any follow up is required.
Maintain good communication with customers and our customer care team.
- Answer any customer questions regarding the work being carried out and be aware of when to escalation points to the team.
About you
- Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
- Practical approach to resolving customer defects.
- Full, clean driving licence and residing within easy reach of our Southern regional developments.
- Customer focused and wanting to deliver a high standard of service to our customers.
- Great communication skills.
- Good at planning out work and what equipment/supplies, etc is needed in advance.
- Friendly and professional approach.
- Proactive problem solver, using your initiative to find solutions.
- Confident IT skills and ideal if you have previous use of customer care software.
Please note as this role is working in our customers’ homes, we will conduct a criminal records check.
What we offer in return
- Friendly, supportive team with a welcoming culture.
- A privately-owned business with all the benefits of a financially strong company that has stood the test of time.
- Competitive salary and company vehicle for business use.
- Discretionary annual and long-term bonus schemes.
- Pension scheme paid via salary exchange.
- Annual leave starting at 25 days to a max of 30 days.
- Free life assurance.
- Many wellbeing benefits – on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme.
- Discount scheme with savings across a range of sectors.
- Plus many social events throughout the year.
Customer Care Operative in Beaconsfield employer: Sorbon Estates Ltd
Shanly Homes is an exceptional employer, offering a friendly and supportive work environment where employees are valued and encouraged to grow. With competitive salaries, a company vehicle, and a range of wellbeing benefits, including fitness classes and a cycle to work scheme, our team members enjoy a fulfilling work-life balance while contributing to the success of an award-winning regional housebuilder in the beautiful Thames Valley area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operative in Beaconsfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Shanly Homes or in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Care Operative roles. Think about how your multi-trade skills can shine through in your answers. We want you to show off your problem-solving abilities and customer focus!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on joining the Shanly Homes team.
We think you need these skills to ace Customer Care Operative in Beaconsfield
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your multi-trade background in your application. We want to see your experience in carpentry, tiling, and all those handy skills that make you a great fit for the Customer Care Operative role.
Be Customer-Focused:Since this role is all about delivering top-notch service, let us know how you've gone above and beyond for customers in the past. Share specific examples that showcase your friendly and professional approach.
Get Organised:Planning is key! In your application, mention how you prepare for jobs by gathering the right tools and supplies. This shows us you're proactive and ready to tackle any task efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sorbon Estates Ltd
✨Know Your Trade Inside Out
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss specific techniques in carpentry, tiling, and other areas mentioned in the job description. This shows you're not just a jack of all trades but a master of your craft!
✨Showcase Your Customer Service Skills
Since this role is all about customer care, prepare examples of how you've successfully resolved customer issues in the past. Think of situations where you went above and beyond to ensure customer satisfaction – this will highlight your commitment to delivering a high standard of service.
✨Be Prepared with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the tools you'll be using, like ClixiFix. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Problem-Solving Skills
Think of a few scenarios where you had to use your initiative to solve a problem on the job. Be ready to explain your thought process and the steps you took to resolve the issue. This will demonstrate your proactive approach and ability to handle challenges effectively.
