At a Glance
- Tasks: Support customers in building IoT solutions and resolve technical issues.
- Company: Join Soracom, a leading IoT connectivity provider with a global team.
- Benefits: Enjoy flexible hours, remote work, and a tech budget for the latest tools.
- Other info: Be part of a diverse, international team that values collaboration and innovation.
- Why this job: Make a real impact in the IoT industry while working with cutting-edge technology.
- Qualifications: 3+ years in technical support, strong communication skills, and basic network knowledge.
The predicted salary is between 45000 - 55000 € per year.
About Soracom
Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company’s rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground‑breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world!
Desired Qualities
- Take ownership and work autonomously with a hands‑on mindset.
- Adapt quickly to change and stay flexible in new situations.
- Approach others with integrity, empathy, and mutual respect.
- Stay curious and informed about new technologies and trends.
About The Role
As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real‑world problems and shaping the future of this rapidly‑growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission‑critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements.
Key Responsibilities
- Provide technical support to users who are implementing the Soracom platform in their IoT solutions.
- Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer‑facing responses.
- Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self‑service.
- Collect customer feedback as well as present your own suggestions for ways to improve Soracom’s platform services.
Requirements
- 3+ years of experience providing technical support.
- Outstanding English written and verbal communication skills (email, phone, etc.).
- Basic network knowledge (TCP/IP, SSL/TLS, DNS, HTTP, etc.).
- Experience using AI in a professional setting, with the ability to critically evaluate their outputs.
- Experience working remotely in a multicultural environment using online communication tools like Slack or MS Teams.
Desirable Experience And Skills
- Experience with ticketing systems like Zendesk.
- Basic understanding of cellular network infrastructure.
- Experience with hardware and gadgets (Raspberry Pi, Jetson, Arduino, etc.).
- Experience building web applications (Linux servers, web services, etc.), or experience with programming and scripting (Python, JavaScript, etc.).
- Experience with cloud services (AWS, Azure, Google Cloud, Cloudflare, etc.).
- Experience with AI agent development, prompt engineering, or RAG‑based systems.
- Experience maintaining technical documentation, knowledge bases, or tutorials.
- Experience working in a tech start‑up environment.
- Experience working with globally distributed teams across multiple time zones.
Who you are
- You are passionate about IoT and excited about what developers can bring into the world.
- You take great satisfaction in helping others overcome technical challenges.
- You enjoy interacting with a variety of customers and colleagues across cultures and time zones.
- You are familiar with or have a strong interest in specific domains related to IoT, such as autonomous vehicles, smart homes, agriculture, or manufacturing.
- You are self‑motivated, eager to develop your skills while exploring new technologies, such as AI.
- You think critically about information, whether from AI or other sources, and take ownership of the accuracy of your work.
- You are familiar with working remotely and excel at online communication and collaboration.
- You thrive in a fast‑paced environment with occasional ambiguity, ready to tackle challenges as they come.
- You believe that teams succeed more when they work together, and prize mutual respect with your coworkers.
- You are excited about the opportunity to work with a truly international team, bridging time zones and cultures, as part of a global company with colleagues and customers from all over the world.
Location
Fully remote
Benefits
- Flexible work environment - work from wherever you want - as long as you have a great internet connection.
- Flexible work hours - work when you’re the most productive and when it is best for you to achieve a work‑life balance.
- Technology budget - work with the most up‑to‑date tools available.
- Skills‑based promotion - be promoted based on your contributions.
- A truly rewarding culture - work with individuals from across the world who are at the very top of their game.
Customer Reliability Engineer (Fully Remote) in London employer: SORACOM
At Soracom, we pride ourselves on fostering a flexible and inclusive work culture that empowers our employees to thrive in a fully remote environment. With a strong emphasis on professional growth through skills-based promotions and a commitment to cutting-edge technology, we offer a unique opportunity to collaborate with top talent from around the globe while making a meaningful impact in the IoT industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Reliability Engineer (Fully Remote) in London
✨Tip Number 1
Network like a pro! Reach out to people in the IoT space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a project or a blog about IoT, share it during interviews. It’s a great way to demonstrate your passion and expertise.
✨Tip Number 3
Prepare for the interview by understanding Soracom's products and services. The more you know, the better you can align your experience with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Reliability Engineer (Fully Remote) in London
Some tips for your application 🫡
Show Your Passion for IoT:When writing your application, let your enthusiasm for IoT shine through! Share any personal projects or experiences that highlight your interest in the field. We love seeing candidates who are genuinely excited about technology and its potential.
Tailor Your Responses:Make sure to customise your application to reflect the specific requirements of the Customer Reliability Engineer role. Use keywords from the job description and demonstrate how your skills and experiences align with what we're looking for. This helps us see you as a great fit!
Be Clear and Concise:We appreciate well-structured applications that get straight to the point. Avoid jargon unless it's relevant, and make sure your writing is clear and easy to understand. This shows us that you can communicate effectively, which is key for this role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you're at it!
How to prepare for a job interview at SORACOM
✨Know Your Tech
Brush up on your technical knowledge, especially around IoT and networking concepts like TCP/IP and DNS. Be ready to discuss how you've used these technologies in past roles, as this will show your understanding of the Soracom platform.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in previous jobs. Highlight your ability to take ownership and resolve customer problems, as this aligns perfectly with the role's focus on driving customer anxiety to zero.
✨Communicate Clearly
Since outstanding communication skills are a must, practice articulating your thoughts clearly and concisely. Whether it's through email or during a video call, ensure you can explain technical concepts in a way that's easy for customers to understand.
✨Emphasise Your Adaptability
Be ready to discuss how you've adapted to changes in a fast-paced environment. Share specific instances where you've had to pivot quickly and how you maintained productivity while working remotely, as this is crucial for success at Soracom.
