Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver 5-star service and create unforgettable guest experiences in a luxury hotel.
- Company: Sopwell House, a family-owned Georgian country house hotel in Hertfordshire.
- Benefits: 28 days holiday, birthday day off, staff discounts, and loyalty rewards.
- Why this job: Join a passionate team dedicated to spreading kindness and creating perfect contentment.
- Qualifications: 3 years in guest services, strong communication skills, and a passion for customer care.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re looking for a passionate and people-focused Guest Services Manager who can inspire our Front Office team and create unforgettable experiences for our guests.
Your Role in Our Family:
- Deliver exceptional 5-star service, consistently representing Sopwell House in a professional, warm, and intuitive manner.
- Oversee the full pre-arrival experience, reviewing guest reservations, confirming details, and ensuring all requests, timings, and preferences are fully prepared in advance.
- Lead and support the Front Office team where necessary, providing guidance, coaching, and motivation to ensure service excellence at all times.
- Build personalised guest journeys, using your knowledge of guest profiles, preferences, and special requirements to elevate every stay.
- Lead seamless arrivals and departures, greeting guests upon arrival, escorting them to their rooms, conducting check-outs, and supporting the Front Desk when needed.
- Champion guest satisfaction, responding to concerns with empathy and efficiency, resolving issues promptly, and communicating key details to all relevant departments.
- Ensure VIP and Special Attention guests receive flawless care, inspecting rooms and amenities, coordinating preparations, and representing their needs at operational meetings.
- Support the wider hotel operation, assisting other departments during busy periods or emergencies while driving revenue through thoughtful upselling of hotel services and facilities.
What Would Make You the Perfect Fit?
- Exceptional communication and organisational skills, with the ability to anticipate guest needs and coordinate seamlessly with other departments.
- Confidence in leading guest-facing operations, providing guidance to the Front Office team and ensuring service standards remain consistently high.
- Strong computer literacy, including the ability to manage multiple systems, guest profiles, and reservation details accurately while working under pressure.
- A minimum of 3 years experience in a similar Guest Services or supervisory role within a luxury 4- or 5-star hotel environment.
- A proven background in delivering outstanding customer service, with a genuine passion for creating memorable guest experiences.
- Flexibility to work a variety of shift patterns, including weekends and bank holidays, to support the needs of a busy luxury hotel.
- Experience using Opera PMS, preferably with a strong understanding of guest profiles, billing, preferences, and pre-arrival processes.
The Best Bit:
- 28 days holiday + 1 Extra Holiday Day on Birthday
- Long Service Loyalty rewards
- Discounted Food and Beverage and accommodation
- Staff Events
- Uniform Provided
- Introduce a friend at work bonus
- Staff meals on duty
At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Guest Services Manager in St Albans employer: Sopwell House
Contact Detail:
Sopwell House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in St Albans
✨Tip Number 1
Get to know the company inside out! Research Sopwell House, its values, and what makes it unique. This way, when you get that interview, you can show off your passion for their mission and how you fit right into their family.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider knowledge that sets you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest services and leadership. Role-play with a friend or in front of a mirror to boost your confidence and ensure you come across as warm and professional.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Manager in St Albans
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating unforgettable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Guest Services Manager role. Highlight your experience in luxury hotels and any specific skills that match the job description, like your knowledge of Opera PMS or your ability to lead a team. We love seeing how you fit into our vision!
Be Professional Yet Warm: Remember, we’re all about delivering exceptional service with warmth and pride. Your written application should reflect this vibe—be professional but also let your personality shine through. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the Sopwell House family!
How to prepare for a job interview at Sopwell House
✨Know the Company Inside Out
Before your interview, take some time to research Sopwell House. Understand its values, mission, and what makes it unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Showcase Your People Skills
As a Guest Services Manager, your ability to connect with guests and your team is crucial. Prepare examples from your past experiences where you've gone above and beyond for guests or successfully led a team. This will demonstrate your passion for creating memorable experiences and your leadership capabilities.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest complaint or a busy check-in period. Think through potential scenarios beforehand and outline your approach. This will showcase your problem-solving skills and your ability to maintain high service standards under pressure.
✨Highlight Your Technical Skills
Since the role requires strong computer literacy, especially with systems like Opera PMS, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to enhance guest experiences or streamline operations, make sure to share them!
