Conference & Banqueting Floor Manager in St Albans

Full-time position, 45 hours £31,950 per annum plus service charge.

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a five-star luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose. At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our family:

• Lead, brief and support the Conference & Banqueting team to deliver exceptional service across conferences, weddings and special events.
• Allocate duties, oversee performance and provide training, feedback and guidance to maintain consistently high standards.
• Oversee the setup and delivery of events in accordance with Banquet Event Orders, client requirements and hotel standards.
• Act as the main operational contact for clients, coordinating closely with the Events, Kitchen and wider Food & Beverage teams.
• Support banqueting bar operations, including beverage ordering, stock rotation, stocktake preparation and maintaining clean, organised bar areas.
• Ensure cash handling, billing, banking and shift handovers are completed accurately and communicated effectively.
• Maintain excellent standards of cleanliness, organisation and presentation throughout all Conference & Banqueting areas.
• Take responsibility in the absence of senior managers and ensure all health and safety, food hygiene, licensing and company procedures are followed.

What we're looking for:

• Previous experience in a Conference & Banqueting supervisory or management role is essential.
• Previous banqueting bar experience, with knowledge of beverage service, stock control and cash-handling procedures.
• Experience leading, training and motivating a team within a busy events environment.
• Excellent organisational and communication skills, with confidence liaising directly with clients.
• A hands-on, guest focused approach, with strong attention to detail and the ability to remain calm under pressure.
• Flexibility to work early mornings, evenings, weekends and bank holidays in line with business needs.

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills.
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: Take advantage of our Health Care cash plans benefits, including 24-hour access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family.
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa.
• Discount on Spa products.
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us.
• Preferred Hotel Group discounted global hotel rates.
• Free staff meals and parking.

Equal Opportunities: We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at tamanager@sopwellhouse.co.uk.

Right to Work: Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.