At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a tidy entrance.
- Company: Sopwell House, a luxurious family-owned hotel in Hertfordshire.
- Benefits: Health perks, discounts on food, spa treatments, and free meals.
- Other info: Flexible shifts with opportunities for learning and career growth.
- Why this job: Join a team dedicated to exceptional service and creating 'Perfect Contentment'.
- Qualifications: Experience in guest-facing roles and a valid driving licence required.
The predicted salary is between 21150 - 25850 £ per year.
Full-time position, 40 hours
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside.
Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort.
We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.
At Sopwell House, we live by our Vision, Purpose and Values.
We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way.
Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.
Your role in our family
- Greet guests and open doors for arriving and departing guests with a warm, friendly welcome
- Keep the forecourt, entrance and lobby areas tidy and presentable at all times
- Assist guests with luggage and offer directions and information about the hotel
- Park, retrieve and safely manoeuvre guest vehicles with care, keeping keys secure at all times
- Arrange taxis for guests and visitors and help with any transport needs
- Respond to guest queries and requests, resolving complaints promptly and following up where needed
- Cover night shifts on occasion and support the wider Front Office team as required
What we're looking for
- Previous experience in a similar front of house or guest-facing role, ideally within a luxury hotel
- A full, valid driving licence for parking and retrieving guest vehicles
- Excellent guest service skills with a warm, courteous and professional manner
- Ability to stay calm and attentive, even during busy periods
- Flexibility to work shifts including evenings, weekends, bank holidays and occasional nights
- Good knowledge of the hotel's facilities and local area to assist guests confidently
The best bit
- Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
- Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
- Discounted food and beverage, accommodation and spa for you and your family
- Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
- Discount on Spa products
- Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
- Preferred Hotel Group discounted global hotel rates
- Free staff meals and parking
- Equal Opportunities
We're committed to creating an inclusive workplace where everyone can thrive.
If you need any adjustments during the recruitment process, just let us know at tamanager@sopwellhouse. co. uk
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Next Steps
If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions.
Candidates who progress will then be invited to the hotel for an in-person interview.
We may close the role once we've found the right person.
Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
#J-18808-Ljbffr
Concierge/Luggage Porter in St Albans employer: Sopwell House
Sopwell House is an exceptional employer, offering a vibrant work culture where creativity and craftsmanship are celebrated. Located in the picturesque St Albans, our hotel provides not only competitive salaries but also a range of employee benefits, including discounts and comprehensive training opportunities to foster personal and professional growth. Join us to be part of a dedicated team that takes pride in enhancing guest experiences through high-quality workmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Luggage Porter in St Albans
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sopwell House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sopwell House
Don't be shy about reaching out to Sopwell House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge/Luggage Porter in St Albans
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sopwell House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sopwell House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
