Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic spa team and deliver exceptional guest experiences.
- Company: Join Sopwell House, a luxurious wellness destination with a unique private members' spa.
- Benefits: Enjoy free meals, parking, discounts, 28 days holiday, plus an extra day for your birthday!
- Why this job: Be part of an innovative team in a cutting-edge spa environment focused on wellbeing.
- Qualifications: 2 years' supervisory experience in a 4 or 5-star spa or hospitality setting required.
- Other info: Must have the right to live and work in the UK; apply now for your dream job!
The predicted salary is between 21600 - 37800 £ per year.
Full Time Position (40 hours) – £28,080 per annum – Shifts are between 6.00 am and 10.30 pm
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose.
Your role in our family:
- Lead, direct and supervise the spa team in creating an outstanding experience for the customer
- Provide consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department
- Dealing with membership enquiries and show rounds
- Protect employees and customers by providing a safe and clean spa and leisure environment
- Ensure all complaints are dealt with promptly and efficiently and in confidence
- Assisting with check ins of spa days and overnight breaks
- Maintain positive employee relations by keeping open lines of communication within the team
- Provide regular performance management support to all operational staff
- To perform any other reasonable duties as requested by the Assistant Spa Manager and Spa Manager
What would make you the perfect fit?
- Minimum of two years’ experience in a similar position in a four / five-star establishment
- Experience in customer care to a 5* standard
- Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint
- First Aid and Emergency Responder certification, as well as Pool Plant training, are preferred but not mandatory
The Best Bit:
- Wide range of training and development opportunities
- Free staff meals and parking
- Discounted food and beverage, accommodation and spa
- 28 days holiday and 1 extra holiday day on your birthday
- 30% discount on Spa treatments and Spa days
- 10% discount on Spa products
- Introduce a friend at work bonus
- Free uniform
- Preferred Hotel Group discounted global hotel rates
Sopwell House introduces Cottonmill, an elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition.
A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously.
If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Spa Supervisor employer: Sopwell House
Contact Detail:
Sopwell House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in spa and wellness. Being knowledgeable about innovative treatments and customer service practices will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the spa industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at Sopwell House.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've handled guest feedback and improved service.
✨Tip Number 4
Research Sopwell House and The Club at Cottonmill thoroughly. Understanding their values and what makes them unique will allow you to tailor your conversation and show genuine interest in the role.
We think you need these skills to ace Spa Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles within spas or hospitality settings. Emphasise your customer service skills and any leadership experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and luxury service. Mention specific experiences that demonstrate your ability to lead a team and deliver exceptional guest experiences.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any additional qualifications like First Aid or Pool Plant training. This will set you apart from other candidates.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Cottonmill Spa. Mention how you can contribute to their innovative approach and commitment to guest satisfaction.
How to prepare for a job interview at Sopwell House
✨Showcase Your Leadership Skills
As a Spa Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your communication style and how you motivate others.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for guests, and how you handle feedback or complaints effectively.
✨Familiarise Yourself with the Spa's Offerings
Research The Club at Cottonmill and its unique offerings. Understanding their services and ethos will help you align your answers with their values and show genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face as a Spa Supervisor and how you would address them, particularly regarding guest experiences and team dynamics.