At a Glance
- Tasks: Lead and supervise the spa team to create outstanding customer experiences.
- Company: Sopwell House, a luxurious family-owned Georgian country house hotel.
- Benefits: Free meals, discounts on spa treatments, and 28 days holiday plus your birthday off.
- Other info: Opportunities for training and development in a unique spa environment.
- Why this job: Join a dynamic team in a stunning countryside setting and make a real impact.
- Qualifications: Two years' experience in a similar role and excellent customer care skills.
The predicted salary is between 28080 - 33696 £ per year.
Full Time Position (40 hours) – £28,080 per annum - Shifts are between 6.00 am and 10.30 pm.
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We are proud to be a place where exceptional service is delivered with warmth, pride and purpose.
Your role in our family:
- Lead, direct and supervise the spa team in creating an outstanding experience for the customer.
- Provide consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department.
- Dealing with membership enquiries and show rounds.
- Protect employees and customers by providing a safe and clean spa and leisure environment.
- Ensure all complaints are dealt with promptly and efficiently and in confidence.
- Assisting with check ins of spa days and overnight breaks.
- Maintain positive employee relations by keeping open lines of communication within the team.
- Provide regular performance management support to all operational staff.
- To perform any other reasonable duties as requested by the Assistant Spa Manager and Spa Manager.
What would make you the perfect fit?
- Minimum of two years' experience in a similar position in a four / five-star establishment.
- Experience in customer care to a 5* standard.
- Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint.
- First Aid and Emergency Responder certification, as well as Pool Plant training, are preferred but not mandatory.
The Best Bit:
- Wide range of training and development opportunities.
- Free staff meals and parking.
- Discounted food and beverage, accommodation and spa.
- 28 days holiday and 1 extra holiday day on your birthday.
- 30% discount on Spa treatments and Spa days.
- 10% discount on Spa products.
- Introduce a friend at work bonus.
- Free uniform.
- Preferred Hotel Group discounted global hotel rates.
Sopwell House introduces Cottonmill, an elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition.
A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously. If this sounds like your dream job, we would love to hear from you.
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Spa Supervisor employer: Sopwell House
Sopwell House is an exceptional employer, offering a nurturing work environment where employees are valued and encouraged to grow. With a focus on professional development, competitive benefits including free meals, discounts, and generous holiday allowances, we foster a culture of warmth and teamwork amidst the stunning Hertfordshire countryside. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into Sopwell House and introduce yourself. A friendly face can make a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. We want to see how you handle real-life scenarios, so think of examples from your past experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. Remember, we’re all about that warm, personal touch!
We think you need these skills to ace Spa Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about providing exceptional customer service and creating a welcoming environment for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in similar roles. We love seeing how your past experiences align with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a quick understanding of your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sopwell House
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with Sopwell House and its spa offerings. Research their services, treatments, and any unique features they have. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Spa Supervisor, you'll need to lead a team effectively. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards of customer service while keeping the team motivated.
✨Prepare for Customer Scenarios
Think about potential customer complaints or scenarios you might face in the role. Be ready to discuss how you would handle these situations, demonstrating your problem-solving skills and commitment to excellent customer care.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the elegance of Sopwell House. This shows that you understand the importance of presentation in a luxury environment and are serious about the role.
