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- Tasks: Join our Spa Reception team and provide first-class hospitality to guests.
- Company: Sopwell House, a luxurious family-owned hotel in Hertfordshire.
- Benefits: Competitive pay, free meals, discounts, and 28 days holiday plus your birthday off.
- Other info: Flexible shifts with excellent training and career development opportunities.
- Why this job: Be part of a dynamic spa environment and help guests unwind in style.
- Qualifications: Experience in customer service and a passion for luxury hospitality.
The predicted salary is between 26520 - 26520 £ per year.
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for passionate individuals to join our dedicated Spa Reception team.
Your role in our family:
- As a Spa Receptionist you will become part of a dedicated team that engages with our guests throughout their experience with us.
- To provide our guests with first class hospitality, providing advice and guidance on treatments, retail products and fitness classes; making bookings and supporting the Spa Therapists in providing a truly luxurious experience.
- Provide information on hotel services and most importantly, make our guests feel welcome and help them unwind.
- Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.
What would make you the perfect fit?
- A natural flair for service with an elegant, professional demeanour and a genuine passion for delivering exceptional, luxury-level experiences.
- Previous experience in a similar role, such as front desk or receptionist positions, within a high-end or customer-focused environment.
- Outstanding communication skills, with fluency in English and the ability to engage confidently and warmly with guests and colleagues.
- Flexible availability, working 8.5 hour shifts (including weekends and bank holidays), with shift times scheduled between 6:00 am and 10:30 pm.
The Best Bit:
- Wide range of training and development opportunities.
- Free staff meals and parking.
- Discounted food and beverage, accommodation and spa.
- 28 days holiday and 1 extra holiday day on your birthday.
- 30% discount on Spa treatments and Spa days.
- 10% discount on Spa products.
- Introduce a friend at work bonus.
- Uniform Provided.
- Preferred Hotel Group discounted global hotel rates.
Sopwell House introduces Cottonmill, the first private members’ spa designed to be woven into the fabric of a better life. An elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition.
A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously.
If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Spa Receptionist employer: Sopwell House
Contact Detail:
Sopwell House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sopwell House. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Spa Receptionist, you'll need to engage warmly with guests. Try role-playing with a friend or family member to get comfortable with common questions and scenarios you might face during your shift.
✨Tip Number 3
Dress the part! First impressions matter, especially in a luxury environment like Sopwell House. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and understand the importance of presentation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing exceptional service and creating a welcoming atmosphere for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or receptionist roles. We love seeing how your past experiences align with what we’re looking for in a Spa Receptionist!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Sopwell House.
How to prepare for a job interview at Sopwell House
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the services and treatments offered at the spa. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a Spa Receptionist, outstanding communication is key. Practice speaking clearly and confidently about your previous experiences in customer service. Be ready to demonstrate how you would engage warmly with guests and handle any queries they might have.
✨Dress the Part
First impressions matter! Dress elegantly and professionally for your interview, reflecting the luxurious environment of Sopwell House. This shows that you understand the importance of presentation in a high-end setting.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewer. This could be about the team dynamics, training opportunities, or what a typical day looks like. It shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.