At a Glance
- Tasks: Lead and inspire a dynamic management team in a luxury hotel setting.
- Company: Sopwell House is a family-owned luxury Georgian country house hotel in Hertfordshire.
- Benefits: Enjoy a vibrant workplace culture, competitive salary, and opportunities for professional growth.
- Why this job: Join a passionate team dedicated to exceptional guest service and hospitality excellence.
- Qualifications: Must have General Manager experience in a 5-star establishment and strong operational knowledge.
- Other info: We value diversity and welcome candidates from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
General Manager
Introduction to the Property
A country home from home nestled in 12 acres of Hertfordshire countryside in St Albans; Sopwell House is a family-owned luxury Georgian country house hotel that takes hospitality seriously.
The hotel boasts 126 rooms and suites including 16 individually designed stylish Mews Suites. For dining and events, there is also Omboo, an Asian dining experience, the Brasserie, Conservatory Bar, Octagon Bar and 15 event spaces perfect for meetings, conferences as well as weddings and special occasions.
Sopwell House is also home to the multi-award winning Cottonmill Spa, a vibrant haven featuring cutting edge fitness, beautiful facilities and world class treatments by the very best British brands. Cottonmill also has membership programme.
Our customers are a varied mix of individual visitors, celebrations market, corporate and conferences, businesses and agents, both in the local community, nationwide and internationally.
Sopwell House operates in various corporate and leisure markets including tourism, meetings and events, accommodation, hospitality and spa, health and wellness and therefore the ideal candidate will have multi-faceted experience.
Scope & General Purpose of Job
We are seeking an experienced and successful General Manager to lead, motivate, and inspire our management team.
AB Hotels is a family-run business built on a passion for guest service and hospitality excellence. Reporting directly to the owners, who are committed to quality, service, exceptional standards and having a community of likeminded individuals.
The successful candidate will have a track record of success as a General Manager within the luxury hospitality sector, combined with in-depth operational knowledge of a 5-star environment. You will be a natural motivator and mentor who inspires teams to excel and promote a culture of collaboration, enthusiasm, and high performance. Ambitious and commercially astute, with the presence and personality to influence every aspect of the day-to-day business and maximise the performance of your team.
The role requires flexibility and exceptional organisational skills to manage high volumes of bespoke events and extensive corporate and leisure business. Strong charisma, excellent communication skills combined with significant experience in key operational areas such as Food and Beverage, Front Office and Revenue Maximisation are essential.
Key roles in our Family:
- Monitor and drive financial performance, ensuring property operates within budget and achieves revenue goals.
- Ensure all departments deliver exceptional service while meeting or exceeding operational benchmarks.
- Foster a positive, inclusive, and supportive workplace culture, ensuring every team member feels valued and empowered to excel.
- Develop and maintain open, transparent lines of communication across all departments, ensuring clear expectations, feedback, and goals.
- Mentor and develop team members, creating growth opportunities aligned with individual career aspirations.
- Work with your senior team to monitor and maximise the profitability and productivity of all departments
What would make you the perfect fit?
- General Manager experience in a 5* Establishment.
- Excellent ability to communicate, motivate and inspire
- Exceptional operational knowledge in Food and Beverage in multi-outlets including banqueting.
- Strong financial acumen
- Experience with delivering outstanding guest service.
- Excellent interpersonal and leadership skills
- Demonstrates the ability to adapt to a fast-paced, competitive luxury market.
Please kindly include your salary expectations with your application.
All applicants must have the right to live and work in the UK.
Equal Opportunity Employer
Sopwell House is an equal opportunity employer. We are committed to a culture of diversity, equality, and inclusion. We welcome candidates from all backgrounds and experiences to join our team.
AMRT1_UKCT
General Manager employer: Sopwell House
Contact Detail:
Sopwell House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Make sure to highlight your experience in luxury hospitality, especially in a 5-star environment. This is crucial for the General Manager role at Sopwell House, so be ready to discuss specific examples of how you've excelled in similar positions.
✨Tip Number 2
Demonstrate your financial acumen by preparing to discuss how you've successfully managed budgets and driven revenue growth in previous roles. This will show that you can monitor and drive financial performance effectively.
✨Tip Number 3
Emphasize your leadership skills and ability to inspire teams. Be prepared to share stories about how you've fostered a positive workplace culture and mentored team members to achieve their career goals.
✨Tip Number 4
Since the role involves managing high volumes of bespoke events, think of examples where you've successfully handled similar situations. Show your organizational skills and flexibility in adapting to fast-paced environments.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a General Manager in the luxury hospitality sector. Focus on your achievements in financial performance, team leadership, and guest service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire teams. Mention specific examples of how you've fostered a positive workplace culture and driven operational success.
Highlight Relevant Experience: In your application, emphasize your operational knowledge in key areas such as Food and Beverage, Front Office, and Revenue Maximisation. Provide concrete examples of how you've excelled in these areas.
Include Salary Expectations: As requested in the job description, be sure to include your salary expectations in your application. This shows that you have read the job posting carefully and are serious about the position.
How to prepare for a job interview at Sopwell House
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully motivated teams in the past, especially in high-pressure environments. Highlight your mentoring experiences and how you've fostered a positive workplace culture.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial performance management. Share specific instances where you successfully monitored budgets and achieved revenue goals. This will show that you understand the financial aspects of running a luxury establishment.
✨Emphasize Operational Knowledge
Given the importance of operational excellence in this role, prepare to discuss your in-depth knowledge of Food and Beverage operations, Front Office management, and Revenue Maximisation. Use concrete examples from your previous roles to illustrate your expertise.
✨Communicate Your Vision
Articulate your vision for the property and how you plan to enhance guest experiences. Discuss how you would maintain open communication across departments and ensure that every team member feels valued. This will demonstrate your commitment to collaboration and high performance.