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- Tasks: Provide top-notch guest care and assist with hotel inquiries.
- Company: Sopwell House is a luxury family-owned hotel in Hertfordshire, aiming for the top 3 in the UK.
- Benefits: Enjoy free meals, parking, discounts, 28 days holiday, plus an extra day off on your birthday!
- Why this job: Join a dynamic team dedicated to kindness and impeccable service in a stunning environment.
- Qualifications: Strong communication skills and customer service experience are essential; hotel experience preferred.
- Other info: Flexible shifts required; must have the right to work in the UK.
The predicted salary is between 25480 - 25480 £ per year.
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family‑owned Georgian country house hotel offering timeless elegance and modern comfort. We\’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We\’re currently looking for a detail–oriented and welcoming receptionist to join our dedicated Front Office team. Your role in our family:
Responsibilities
- Consistently deliver and maintain the highest standard of guest care and service at all times.
- Check guests in and out efficiently, accurately, and courteously.
- Answer and direct telephone calls in a polite and professional manner.
- Process payments and ensure correct billing procedures are followed.
- Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
- Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful and efficient manner.
- Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
- Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
- Carry out additional duties as required to support the smooth operation of the hotel.
Qualifications
- Have strong communication and organisational skills.
- The ability to use computer systems and work under pressure is a must.
- Experience in a 4/5 star luxury hotel is preferable.
- Experience in a customer service focussed role is essential.
- Flexibility to work shift patterns, weekends and bank holidays.
- Previous experience in using Opera preferable.
Benefits
- Free staff meals and parking.
- Discounted food and beverage, accommodation and spa.
- 28 days holiday and 1 extra holiday day on your birthday.
- 30% discount on Spa treatments and Spa days.
- 10% discount on Spa products.
- Introduce a friend at work bonus.
- Free uniform.
- Preferred Hotel Group discounted global hotel rates.
About Us
At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of \’Perfect Contentment\’ for both our team members and guests alike, \’Spreading kindness one act at a time\’ along the way. Our team pride themselves on \’Performing with Drive and Serving with Soul\’ in everything we do.
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Front Office - Receptionist employer: Sopwell House
Contact Detail:
Sopwell House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office - Receptionist
✨Tip Number 1
Familiarise yourself with Sopwell House and its unique offerings, especially the new Cottonmill spa. Understanding the hotel's vision and values will help you align your responses during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic guest interactions. This will prepare you for handling complaints and queries effectively, showcasing your customer service abilities.
✨Tip Number 3
Research common software used in hotel management, particularly Opera, to demonstrate your readiness to adapt to their systems. Showing initiative in learning these tools can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Sopwell House on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Front Office - Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Front Office - Receptionist position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in luxury hotel environments. Emphasise your communication and organisational skills, as well as any experience with computer systems like Opera.
Write a Personalised Cover Letter: In your cover letter, express your passion for customer service and your desire to contribute to Sopwell House's vision of 'Perfect Contentment'. Mention specific examples from your past roles that demonstrate your ability to handle guest complaints and provide exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Sopwell House
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Familiarise Yourself with the Hotel
Research Sopwell House thoroughly before the interview. Understand its facilities, services, and values. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you handle communication with guests, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential guest complaints or issues you might face and how you would address them, showcasing your organisational skills and ability to work under pressure.
