At a Glance
- Tasks: Lead and support teams to ensure exceptional guest experiences and operational excellence.
- Company: Sopwell House, a luxury hotel and spa in Hertfordshire, just 20 minutes from London.
- Benefits: Competitive salary, discounted food and accommodation, 28 days holiday, and spa discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact in the hospitality industry.
- Qualifications: Proven experience in a similar role, strong leadership skills, and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award-winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests.
We are seeking a driven and experienced Director of Rooms to join our senior leadership team. As the Director of Rooms, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, Night Teams and Rooms maintenance ensuring the highest levels of guest service and operational excellence throughout.
You will be a strong leader who thrives in a fast-paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands-on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards.
Your role in our Family:
- Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance.
- Ensure the highest levels of guest satisfaction through exceptional service delivery.
- Drive key performance metrics including occupancy, guest feedback, and operational efficiency.
- Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability.
- Develop and implement procedures to enhance the guest experience and streamline operations.
- Recruit, train, and mentor team members, fostering a culture of excellence and accountability.
- Ensure compliance with health & safety, fire regulations, and company policies.
What makes you the perfect fit?
- Proven experience as a Director of Rooms, ideally in a 5-star hotel environment.
- Experience in Reservations would be advantageous.
- A genuine passion for hospitality and delivering outstanding guest service.
- Strong leadership, communication, and organisational skills.
- Commercial awareness and a solid understanding of revenue management and budgeting.
- Experience working with hotel PMS (e.g., Opera, Protel, or similar systems).
- Hands-on, approachable, and results-focused with a calm and professional demeanour.
The Best Bit:
- Discounted Food and Beverage and accommodation.
- 28 days holiday, plus an extra day off on your birthday.
- 30% discount on spa treatments and spa days.
- 10% discount on spa products.
- 'Introduce a Friend' bonus when you recommend someone to join our team.
- Staff meals provided on duty.
- Hotel discounts through our Pride of Britain affiliation.
How to Apply:
If you are a dedicated hospitality professional ready to take on this exciting challenge, we’d love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role. All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Executive Assistant Manager Rooms employer: Sopwell House
Sopwell House is an exceptional employer, offering a vibrant work culture that prioritises personalised service and warm hospitality in a stunning Georgian country house setting. Employees benefit from competitive salaries, generous holiday allowances, and unique perks such as discounted spa treatments and meals, all while being part of a dedicated team focused on delivering outstanding guest experiences. With a strong emphasis on professional development and a commitment to inclusivity, Sopwell House provides a rewarding environment for those passionate about the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Assistant Manager Rooms
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Sopwell House. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've made a difference in previous roles.
✨Tip Number 3
Do your homework! Research Sopwell House and its values. Tailor your conversation to show how your experience aligns with their commitment to exceptional service and operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Sopwell House family.
We think you need these skills to ace Executive Assistant Manager Rooms
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Executive Assistant Manager Rooms. Highlight your relevant experience in hospitality, especially in leadership roles, and showcase any achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about hospitality and how your skills make you the perfect fit for Sopwell House. Be genuine and let your personality come through.
Showcase Your Leadership Skills:Since this role requires strong leadership, be sure to include examples of how you've successfully led teams in the past. Talk about your approach to motivating staff and ensuring exceptional guest service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Sopwell House!
How to prepare for a job interview at Sopwell House
✨Know the Hotel Inside Out
Before your interview, take some time to research Sopwell House thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest in the role but also help you tailor your answers to align with the hotel's values and guest experience.
✨Showcase Your Leadership Skills
As a potential Director of Rooms, it's crucial to demonstrate your leadership abilities. Prepare specific examples from your past experiences where you've successfully led teams, improved processes, or enhanced guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry during the interview. Share stories that illustrate your commitment to exceptional guest service and how you’ve gone above and beyond in previous roles. This passion can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team culture, and future goals. This not only shows your interest but also helps you assess if Sopwell House is the right fit for you. Ask about their approach to team development and guest feedback!
