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For Companies At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative services.
- Company: Join Sopro, a leading digital marketing company with a fun and inclusive culture.
- Benefits: Enjoy 25 days annual leave, profit sharing, and a hybrid working model.
- Why this job: Make a real impact by helping clients thrive while developing your career.
- Qualifications: Experience in B2B relationships and excellent communication skills are essential.
- Other info: We prioritise personal growth and celebrate each other's successes in a supportive environment.
The predicted salary is between 35000 - 45000 £ per year.
THE COMPANY
With offices in Brighton and Skopje, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands. Sopro revolutionised prospecting when we started ten years ago, and we continue to operate at the cutting edge. Our technology, data, processes and people mean there’s nothing quite like Sopro. We’ve evolved from our initial focus on email prospecting, and we now offer a fully managed, totally synchronised, sales engagement service. Our relentless focus on innovation makes it an exciting time for our clients, and our staff. Sopro is committed to providing an inclusive, rewarding and fun place to work, and in 2021 won Best Place to Work at the UK Business Awards.
THE ROLE
As part of our Customer Success team, you will be primarily responsible for building relationships with each of our clients, understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements. You will own the commercial side of client relationships - deepening partnerships, driving retention, and continually improving how we manage and grow our accounts.
- Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.
- Plan, schedule and oversee key client communication points.
- Understand our clients’ needs and business objectives and ensure Sopro delivers against them.
- Onboard new clients (post-sales), deliver best practice client training and ensure strong levels of client satisfaction.
- Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.
- Understand then shape our approach to better develop, diversify, and grow client accounts.
ABOUT YOU
Experience of building trust and developing B2B client relationships. Superb communication, interpersonal and teamworking skills with confidence to communicate at C-Level. Excellent influencing and relationship building skills. Highly organised. Strong analytical ability to draw insights from data and identify opportunities. Creative problem solver who insightfully anticipates customer needs and proactively addresses them. Self-starter attitude with ability to work well independently and self-manage workload effectively. Understanding (previous experience in Marketing) would be considered as an advantage!
What We Offer
At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:
- Career progression plan – Well-structured career progression path supported by regular 360-degree feedback.
- Company profit sharing – We believe in sharing in our success, as such we’ll reward your loyalty by sharing 10% of the company’s net profit with employees.
- 25 Days Annual leave - We recognise that annual leave goes way beyond being a ‘perk’, it’s a health and wellbeing essential, which is why we offer 25 days annual leave plus bank holidays. 25 days not right for you? You also have the option to buy/sell holiday.
- Health Cash Plan (reclaim costs for dental, physiotherapy, osteopathy and optical care).
- A range of tax-efficient salary sacrifice schemes including, electric vehicles, Cycle2Work, childcare and groceries.
- Financial wellbeing platform - access to financial advisors and a range of retail discounts.
- Learning and Development – An environment where we encourage your personal and professional growth, additionally supported by mentorship, external training and certification when needed.
- Hybrid working - 3 days from home, 2 days in the office, and if you want to come every day – you surely can!
- Wellbeing package adapted to the needs of our people.
- Regular sports, social activities, and lots of healthy snacks.
- Your work matters – We have an open door policy and value your opinion. Ideas are heard and genuinely considered.
Customer Success Manager in England employer: Sopro
Contact Detail:
Sopro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, recent projects, and what makes them tick. This shows you’re genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself in a few sentences. Highlight your skills and experiences that align with the Customer Success Manager role. Make it engaging and memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building B2B relationships and any relevant marketing knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your superb communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully communicated with clients in the past.
Be Data-Driven: We love candidates who can analyse data and draw insights! In your application, mention any experience you have with data analysis and how it has helped you optimise campaigns or improve client relationships. Show us you’re not just about the talk, but also the walk!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Sopro family!
How to prepare for a job interview at Sopro
✨Know Your Clients
Before the interview, research Sopro's clients and their industries. Understanding their needs and how Sopro's services can help them will show your commitment to client success and your ability to build strong relationships.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially at C-Level. This will demonstrate your interpersonal skills and ability to influence decision-makers.
✨Be Data-Driven
Familiarise yourself with data analysis techniques relevant to client success. Be ready to discuss how you've used data to optimise campaigns or improve client satisfaction in previous roles. This will highlight your analytical abilities and problem-solving skills.
✨Emphasise Teamwork and Collaboration
Sopro values collaboration, so be prepared to share experiences where you've worked as part of a team to achieve client goals. Highlight your ability to work independently while also being a supportive team player, which aligns with Sopro's culture.