At a Glance
- Tasks: Build strong client relationships and ensure their success with Sopro's services.
- Company: Sopro is a leading digital marketing agency known for innovative prospecting solutions.
- Benefits: Enjoy 25 days annual leave, hybrid working, profit sharing, and a health cash plan.
- Other info: Be part of a company that celebrates successes and gives back to the community.
- Why this job: Join a fun, inclusive team that values your ideas and offers career growth opportunities.
- Qualifications: Experience in B2B client relationships and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
THE COMPANY
With offices in Brighton and Skopje, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands.
As the UK’s leading B2B sales engagement service provider, with over 150+ employees and backed by 11 years of multi-award-winning results, maturity and scale, Sopro offers a powerful and unique sales engagement proposition. Our relentless focus on innovation makes it an exciting time for both our teams at Sopro and our clients.
Sopro is committed to providing an inclusive, rewarding and fun place to work and received a “Best Place to Work” award at the UK Business Awards 2021.
THE ROLE
As part of our Customer Success team, you will be primarily responsible for building relationships with each of our clients, understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements.
You will own the commercial side of client relationships - deepening partnerships, driving retention, and continually improving how we manage and grow our accounts.
KEY RESPONSIBILITIES
- Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.
- Plan, schedule and oversee key client communication points
- Understand our clients’ needs and business objectives and ensure Sopro delivers against them.
- Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction.
- Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.
- Understand then shape our approach to better develop, diversify, and grow client accounts.
ABOUT YOU
- Experience of building trust and developing B2B client relationships
- Superb communication, interpersonal and teamworking skills with confidence to communicate at C-Level.
- Excellent influencing and relationship building skills.
- Highly organised
- Strong analytical ability to draw insights from data and identify opportunities.
- Creative problem solver who insightfully anticipates customer needs and proactively addresses them.
- Self-starter attitude with ability to work well independently and self-manage workload effectively.
- Understanding (previous experience in Marketing) would be considered as an advantage!
ABOUT US
We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.
Our values permeate Sopro through our behaviours, not only as people but across the business. We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!
WHAT WE OFFER
At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:
- Career progression plan – Well-structured career progression path supported by regular 360-degree feedback.
- Company profit sharing – We believe in sharing in our success, as such we’ll reward your loyalty by sharing 10% of the company’s net profit with employees.
- 25 Days Annual leave - We recognise that annual leave goes way beyond being a ‘perk’, it’s a health and wellbeing essential, which is why we offer 25 days annual leave plus bank holidays. 25 days not right for you? You also have the option to buy/sell holiday.
- Health Cash Plan (reclaim costs for dental, physiotherapy, osteopathy and optical care)
- A range of tax-efficient salary sacrifice schemes including, electric vehicles, Cycle2Work, childcare and groceries
- Financial wellbeing platform - access to financial advisors and a range of retail discounts
- Learning and Development – An environment where we encourage your personal and professional growth, additionally supported by mentorship, external training and certification when needed.
- Hybrid working - 3 days from home, 2 days in the office, and if you want to come every day – you surely can!
- Wellbeing package adapted to the needs of our people. Regular sports, social activities, and lots of healthy snacks.
- Your work matters – We have an open door policy and value your opinion. Ideas are heard and genuinely considered.
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Customer Success Manager in Brighton employer: Sopro
Sopro is an exceptional employer that prioritises innovation and inclusivity, making it a fantastic place for the Head of Finance to thrive. With a strong commitment to employee development, a structured career progression plan, and a generous profit-sharing scheme, Sopro ensures that its team members feel valued and empowered. Located in vibrant Brighton, the company fosters a collaborative work culture that celebrates success and encourages open communication, making it an ideal environment for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sopro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sopro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sopro:Your cover letter is your chance to shine! Tell us why you want to work at Sopro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sopro!
How to prepare for a job interview at Sopro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
