Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and ensure their success with our digital marketing services.
- Company: Sopro, a leading digital marketing firm with a fun and inclusive culture.
- Benefits: Career progression, profit sharing, 25 days annual leave, and hybrid working options.
- Why this job: Join a team that values your voice and celebrates your successes while making a real impact.
- Qualifications: Experience in B2B client relationships and excellent communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 35000 - 45000 £ per year.
THE COMPANY
With offices in Brighton and Skopje, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands. Sopro revolutionised prospecting when we started ten years ago, and we continue to operate at the cutting edge. Our technology, data, processes and people mean there’s nothing quite like Sopro. We’ve evolved from our initial focus on email prospecting, and we now offer a fully managed, totally synchronised, sales engagement service. Our relentless focus on innovation makes it an exciting time for our clients, and our staff. Sopro is committed to providing an inclusive, rewarding and fun place to work, and in 2021 won Best Place to Work at the UK Business Awards.
THE ROLE
As part of our Customer Success team, you will be primarily responsible for building relationships with each of our clients, understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements. You will own the commercial side of client relationships - deepening partnerships, driving retention, and continually improving how we manage and grow our accounts.
Key Responsibilities
- Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.
- Plan, schedule and oversee key client communication points.
- Understand our clients’ needs and business objectives and ensure Sopro delivers against them.
- Onboard new clients (post-sales), deliver best practice client training and ensure strong levels of client satisfaction.
- Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.
- Understand then shape our approach to better develop, diversify, and grow client accounts.
ABOUT YOU
Experience of building trust and developing B2B client relationships. Superb communication, interpersonal and teamworking skills with confidence to communicate at C-Level. Excellent influencing and relationship building skills. Highly organised. Strong analytical ability to draw insights from data and identify opportunities. Creative problem solver who insightfully anticipates customer needs and proactively addresses them. Self-starter attitude with ability to work well independently and self-manage workload effectively. Understanding (previous experience in Marketing) would be considered as an advantage!
What We Offer
At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:
- Career progression plan – Well-structured career progression path supported by regular 360-degree feedback.
- Company profit sharing – We believe in sharing in our success, as such we’ll reward your loyalty by sharing 10% of the company’s net profit with employees.
- 25 Days Annual leave - We recognise that annual leave goes way beyond being a ‘perk’, it’s a health and wellbeing essential, which is why we offer 25 days annual leave plus bank holidays. 25 days not right for you? You also have the option to buy/sell holiday.
- Health Cash Plan (reclaim costs for dental, physiotherapy, osteopathy and optical care).
- A range of tax-efficient salary sacrifice schemes including, electric vehicles, Cycle2Work, childcare and groceries.
- Financial wellbeing platform - access to financial advisors and a range of retail discounts.
- Learning and Development – An environment where we encourage your personal and professional growth, additionally supported by mentorship, external training and certification when needed.
- Hybrid working - 3 days from home, 2 days in the office, and if you want to come every day – you surely can!
- Wellbeing package adapted to the needs of our people.
- Regular sports, social activities, and lots of healthy snacks.
- Your work matters – We have an open door policy and value your opinion. Ideas are heard and genuinely considered.
Customer Success Manager employer: Sopro
Contact Detail:
Sopro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, recent projects, and what makes them tick. This shows you’re genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would a product. Keep it concise, highlight your achievements, and make sure to show how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building B2B relationships and how you can contribute to Sopro's innovative approach.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, demonstrate your superb communication skills. Use clear and concise language in your application to reflect how you would communicate with clients at C-Level.
Highlight Analytical Abilities: Mention any experience you have with data analysis and how you've used insights to improve client campaigns. This will show us that you understand the importance of data in driving success for our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Sopro
✨Know Your Clients
Before the interview, research Sopro's client base and understand their industries. This will help you demonstrate your ability to build strong relationships and tailor solutions to meet specific client needs.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past, especially at a C-Level. Highlight your interpersonal skills and how they’ve helped you build trust and rapport.
✨Be Data-Driven
Familiarise yourself with data analysis techniques relevant to customer success. Be ready to discuss how you've used data to optimise campaigns and drive client success in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've creatively solved problems for clients. Be prepared to share these stories, showcasing your proactive approach to anticipating customer needs and addressing them effectively.