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For Companies At a Glance
- Tasks: Manage client service calendars and drive continuous improvement in service delivery.
- Company: Join a global leader in digital banking solutions with a focus on innovation.
- Benefits: Competitive salary, personal development opportunities, and a collaborative work environment.
- Other info: Opportunities for personal growth and upskilling in a dynamic industry.
- Why this job: Make a real impact by enhancing financial services for clients worldwide.
- Qualifications: Experience in service contract management and strong stakeholder collaboration skills.
The predicted salary is between 43200 - 72000 £ per year.
Sopra Banking Software works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.
Job Description
- Ownership of the client’s service calendar, covering service events, such as DR, penetration testing, audits, patching and continuous improvement on cost efficiencies.
- Identifying revenue generating opportunities and keeping close liaisons with the Sales Team.
- Project manage internal/BAU projects which impact your customer(s).
Qualifications
- Demonstratable experience of working in a service contract management environment including billing, service reviews, and improvement plan management.
- A strong ability to lead and collaborate with internal and external stakeholders to achieve desired objectives.
- Good knowledge of ITIL processes.
Senior Service (Run) Manager employer: SopraSteriaSandbox
Contact Detail:
SopraSteriaSandbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service (Run) Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in digital banking. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Service Manager. Highlight your skills in service contract management and stakeholder collaboration to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Service (Run) Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Service Manager role. Highlight your experience in service contract management and any relevant ITIL knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation and how your background aligns with our mission at Sopra Banking Software.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes where possible, like improvements in service efficiency or revenue growth, to demonstrate your impact.
Apply Through Our Website: We love it when you apply directly through our website! It helps us keep track of your application and ensures you get the best experience throughout the process.
How to prepare for a job interview at SopraSteriaSandbox
✨Know Your Stuff
Make sure you brush up on your knowledge of service contract management and ITIL processes. Be ready to discuss how you've successfully managed service reviews and improvement plans in the past. This shows that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or collaborated with stakeholders to achieve objectives. Think about specific projects where your leadership made a difference. This will demonstrate your ability to manage relationships effectively, which is crucial for this role.
✨Be Ready to Discuss Revenue Opportunities
Since identifying revenue-generating opportunities is part of the job, come prepared with ideas or examples from your previous roles. Show how you’ve worked closely with sales teams to drive results. This will highlight your proactive approach and business acumen.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s digital transformation strategies and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.