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- Tasks: Join a dynamic team as a ServiceNow DevOps Engineer, engaging in the full development lifecycle.
- Company: Sopra Steria is a leader in digital transformation, delivering innovative solutions to clients.
- Benefits: Enjoy flexible working arrangements, 25 days annual leave, health cash plan, and a generous benefits fund.
- Why this job: Enhance your skills while mentoring others in a collaborative environment that values diversity and innovation.
- Qualifications: Experience in ServiceNow development and support, with relevant certifications like CSA and CIS required.
- Other info: Remote work is primarily available, with occasional travel to offices and client sites.
The predicted salary is between 54000 - 84000 £ per year.
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Join to apply for the ServiceNow DevOps Engineer role at Sopra Steria
Are you a Senior ServiceNow Support professional looking for a new role?
As a ServiceNow DevOps Engineer at Sopra Steria, you will be an integral part of a team dedicated to delivering high-quality product-based solutions to Strategic Digital Solutions clients. You will engage in the entire development lifecycle, from design and development to configuration, testing, and production deployment, redefining user stories into tangible outcomes. You will engage in Level 3 support activities and provide mentorship to more junior team members. This role will enhance your technical skills and customer-facing abilities whilst working under the guidance of the ServiceNow Platform team lead.
We seek individuals with experience in developing, delivering and supporting solutions within ServiceNow, who thrive in a collaborative environment and are comfortable communicating with both internal and external partners.
We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.
While the majority of your time will be spent working from home, there would be ad-hoc travel to our offices as well as various client sites.
What you\’ll be doing:
- Configure and develop on variance instances of ServiceNow including routine changes or configuration adjustments as directed by the customer.
- Collaborate with other teammates in support of platform consistency and upgradability.
- Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD.
- Provide mentorship and technical guidance to a team of junior support analysts.
- Additionally, you\’ll have the opportunity to suggest and own improvements enhance productivity and quality, ensuring resources are applied efficiently.
What you’ll bring:
- Experience working in a hands-on ServiceNow development and support role, with expertise and relevant certification; CSA(Certified System Administrator) and a CIS (Certified Implementation Specialist) in 1 or more module.
- Experience developing, maintaining, and administering one or more ServiceNow instances.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.
- Demonstrated experience assisting with ServiceNow configuration and deployment.
- Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow.
It would be great if you had:
- Experience of domain separation.
- Certifications indicating experience of other ServiceNow modules such as Customer Service Management (CSM), Employee Workflow, Security Operations (SecOps), Governance, Risk, and Compliance (GRC), IT Operations Management (ITOM), or IT Asset Management (ITAM).
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent.
Location: Ad hoc travel to our offices and various client sites.
Security Clearance Level: SC and NPPV3.
Internal Recruiter: Jen.
Salary: Up to £75,000 depending on experience.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
With a long history of delivering transformation, we\’ve developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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ServiceNow DevOps Engineer employer: Sopra Steria
Contact Detail:
Sopra Steria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow DevOps Engineer
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and best practices. This will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with current or former employees of Sopra Steria on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of your experience with ServiceNow development and support. Highlighting your hands-on experience with various modules will set you apart from other candidates.
✨Tip Number 4
Showcase your mentorship skills by discussing any previous experiences where you've guided junior team members. This aligns well with the role's requirement for providing technical guidance and support.
We think you need these skills to ace ServiceNow DevOps Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow development and support. Include specific examples of projects you've worked on, particularly those that demonstrate your expertise in ITSM, ITOM, or other relevant modules.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your experience in mentoring junior team members and providing Level 3 support.
Highlight Relevant Certifications: Clearly list your ServiceNow certifications, such as CSA and CIS, in your application. If you have additional certifications in other modules, be sure to mention them as they can set you apart from other candidates.
Showcase Soft Skills: Since the role involves collaboration and communication with both internal and external partners, highlight your soft skills in your application. Provide examples of how you've successfully worked in teams or communicated complex ideas to non-technical stakeholders.
How to prepare for a job interview at Sopra Steria
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with ServiceNow during the interview. Discuss specific projects where you configured, developed, or provided support for ServiceNow instances, and be ready to explain how you applied best practices.
✨Demonstrate Collaborative Skills
Since the role involves working closely with a team, share examples of how you've successfully collaborated with colleagues in previous roles. Emphasise your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Technical Questions
Expect technical questions related to ServiceNow modules and configurations. Brush up on your knowledge of ITSM, ITOM, and other relevant areas. Be prepared to discuss how you've tackled challenges in these areas in the past.
✨Express Your Mentorship Experience
As the role includes providing mentorship to junior team members, be ready to talk about any previous mentoring experiences. Highlight how you've supported others in their development and the impact it had on the team.