Senior Solutions Architect - Service Management

We are looking for a Senior Solutions Architect that specialises within Service Management to join our growing team and support a strong pipeline of new business and client solution activity within our ADS sector. This is a varied and high-impact role, suited to someone with a strong Service Management background who is either already operating in a service architecture, solution design, bid or pre-sales environment, or is looking to take the next step into this space. You will play a key role in shaping service management solutions for new and existing clients, translating requirements into clear service models, reviewing contractual commitments and ensuring services are fit for purpose from mobilisation through to live operation.

You will join the team at an exciting time of growth, working across a broad mix of bids, service design, transition, continual improvement and client engagement, with the opportunity to further develop your architecture and pre-sales capability. This requires travel to sites along the M3/M4 Corridor.

What you will be doing:

• Support pre-sales and bid activity by helping to shape Service Management solutions, write bid responses, review technical and service documentation, and contribute to client-facing presentations and proposals.
• Design service models and service architectures that meet client requirements, align to contractual commitments and support successful mobilisation, transition and ongoing delivery.
• Work closely with architects, technical teams, CTOs, delivery leads, bid teams, partners and clients to ensure the service solution is clear, achievable and commercially sound.
• Review contracts, requirements and bid documentation to understand obligations, identify risks and ensure the proposed service approach can be delivered effectively.
• Support service transition and mobilisation activity, including reviewing service deliverables, assessing service readiness and helping teams hand over into live service successfully.
• Carry out service assessments, maturity reviews and continual improvement activity, helping existing services become more efficient, effective and aligned to best practice.

What you will bring:

• Strong experience in Service Management, service delivery or a related IT services environment, with a good understanding of how services are designed, mobilised, transitioned and improved.
• Experience in, or a strong interest in moving into, bid, pre-sales or solutioning environments, with the ability to work at pace and adapt to fluctuating pipeline demands.
• Good understanding of ITIL principles, service lifecycle activity, service design, transition, SLAs, XLAs, risk, commercial models and contractual commitments.
• Strong written communication skills, with the ability to produce clear bid responses, service documentation, service architectures and client-facing material.
• Confident stakeholder management skills, with the ability to engage effectively with clients, internal teams, technical specialists, architects, partners and subcontractors.
• A proactive and curious approach, with an interest in keeping up to date with Service Management trends, competitor activity, market developments and emerging ways of working.

It would be great if you had:

• Previous experience working within MOD, defence, secure or complex regulated environments.
• Experience working with Agile delivery methods or frameworks such as SAFe.
• Knowledge of current and emerging Service Management tools, technologies, platforms and industry frameworks.
• Experience supporting service modelling, cost modelling, resource profiling, due diligence or commercial solution development.
• Experience working in prime or subcontractor environments, including managing partner and supplier input into service solutions.
• ITIL certification or equivalent practical knowledge gained through hands-on Service Management experience.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!