At a Glance
- Tasks: Lead IT readiness for NHS migrations and ensure smooth transitions.
- Company: Join NHS Shared Business Services, a key player in healthcare support.
- Benefits: Flexible working, 25 days leave, health cash plan, and pension.
- Other info: Mobile role with travel across the UK and great career progression opportunities.
- Why this job: Make a real impact on NHS services while advancing your career.
- Qualifications: Experience in IT support, strong stakeholder management, and problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Are you an experienced IT professional who enjoys leading technical readiness activities and working closely with stakeholders to deliver successful migrations?
This role sits within NHS Shared Business Services (NHS SBS), supporting NHS organisations as they transition onto shared platforms.
You’ll play a key role in ensuring local IT environments are fully prepared for go-live – from infrastructure and connectivity through to end-user readiness.
You’ll be part of a collaborative team that values practical problem-solving, proactive communication, and delivering real impact to NHS services.
We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.
This is a mobile role, with travel to client sites UK wide as required.
What you'll be doing
- Leading the assessment and validation of local IT infrastructure and desktop readiness for platform migrations.
- Advising stakeholders on end-user requirements, including devices, access methods, and connectivity.
- Coordinating and supporting testing activities for connectivity and infrastructure readiness.
- Owning IT Readiness Checklists, ensuring evidence is captured and readiness outcomes are clearly defined.
- Supporting go-live and hypercare activities, ensuring effective transition into business-as-usual support.
- Managing stakeholders and third-party dependencies, acting as a senior point of contact for escalations.
What you’ll bring
- Strong experience in desktop or end-user computing support and/or infrastructure support in complex environments.
- Proven experience delivering within projects such as migrations, rollouts, or transformation programmes.
- Working knowledge of networking and internet protocols, with practical troubleshooting skills.
- Strong stakeholder management skills, with the ability to influence technical and non-technical audiences.
- Excellent planning, organisational and prioritisation skills.
- Strong analytical and problem-solving capability, with experience working to deadlines.
It would be great if you had
- Experience working with NHS organisations or within shared service environments.
- Experience supporting platform onboarding or multi-site rollouts.
- Familiarity with service transition concepts such as handover to business-as-usual and hypercare support.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment
Type: Full-time, Permanent.
- Security
- Clearance
Level: BPSS.
Internal
Recruiter: Rebecca.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity.
We support different ways of working and can offer a range of flexible working arrangements.
So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS.
A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer.
Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?
Senior Infrastructure Support Analyst employer: Sopra Steria
Sopra Steria is an exceptional employer, offering a unique opportunity for a Data Security Technical Lead to influence enterprise-wide data security strategy while working remotely. With a strong focus on professional development, competitive benefits including a generous car allowance and private medical insurance, and a collaborative work culture that values innovation, employees are empowered to grow their careers in a supportive environment dedicated to making a real difference in national security.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sopra Steria values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sopra Steria might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sopra Steria!
✨Direct Apply to Sopra Steria
Let's not forget to apply directly through the Sopra Steria website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sopra Steria.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sopra Steria. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sopra Steria
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
